Failed to obtain storage quota

[veremin]

Open a support ticket and refer to the tickets mentioned above. Thanks.

[hyvokar]

havent seen this error in a while now. However, I got a brand new one:

Code: Select all

Processing VM1 Error: write: An existing connection was forcibly closed by the remote host Failed to upload disk. Agent failed to process method {DataTransfer.SyncDisk}. 
Processing VM2 Error: Cloud gate has rejected connection. Reason: Connection target is not recognized. No rule exists..

[veremin]

Is it an intermittent issue or you keep getting it? In the latter case, kindly, open a ticket, upload corresponding logs, and provide the case number here, so that we can help you to investigate the problem. Thanks.

[hyvokar]

I have a open (that's what my job nowadays is, opening cases to Veeam).
Support told me to ignore these errors.

[veremin]

Hmm, is a new issue being discussed within the case 01851581? If so, we'll take a look to investigate it closer. Thanks.

[jayscarff]

Just started getting this error after moving our Cloud Connect to update 4...and pushing clients to different cloud pools. Given that this error has come up before UPDATE 4 i wonder if i maybe need to update the tenants VBR ? Strangely some tenants work without issues!

"Cloud gate has rejected connection. Reason: Connection target is not recognized. No rule exists.."

[jayscarff]

Seems i've figured out the issue, the VAC server couldnt see both cloud gateways... i've fixed that and there seem to be less of this error so far - as in none.

[Eranium]

Hi jayscarff, i have exactly the same error after the update to v4, do you remember what have be done to the cloud gateway ?

Thanks !

[veremin]

I think what jayscarff did was to make all cloud gateways reachable from Veeam Service Provider Console, not sure how it helps, but this seems to have been the solution for jayscarff.

However, I still recommend you reaching support on your own - the causes of the issue might vary.

Thanks!

[Vitaliy S.]

Eranium, can you confirm that your gateways can contact the VSPC (formerly VAC)? Please take a look at the list of ports required for more info >
VSPC Prerequisites: Ports. If everything seems to be OK, then please contact our support team as Vladimir has recommended.