Error Extract Utility

[davicillo]

Hello everyone, I have a problem to see if someone can help us. We are testing the Extract Utility tool. The extraction is done on an NFS repository. When trying to extract the flat.vmdk file, it gives the following error: unexpected error in Extract.exe. On a local NTFS disk it works.

Any ideas?

Thank you very much.

[veremin]

Might be a problem with how extract utility tries to access files located on a file share, but it needs to be investigated by support team first, before any conclusions can be made. Thanks!

[ASdeL]

Same error here but with all the files on a local hard disk. I copied the .vbk file to a local hard disk, and tried to extract its content to the same disk. The program run for a while, extracted some files (1KB, 1KB, 60GB), and gave the error while extracting a larger file (130GB). Any solution? Thanks in advance.

[PetrM]

Hello and Welcome to Veeam R&D Forums!

As Veremin said above, you need to investigate the issue with our support team and provide a support case ID as requested when you make a post about a technical issue. As explained there, we cannot troubleshoot technical issues effectively over the forum posts. All posts about technical problems without case ID will be eventually deleted by the forum moderator. Also, please upload debug logs for our support as per the instruction of this KB.

Thanks!