Error: There is an folder item with the specified name and a

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Error: There is an folder item with the specified name and a

Veeam Logoby Stegerius » Mon Dec 08, 2014 8:04 am

We have configured a backup copy job with a WAN Accelerator to one of our backup servers in our datacenter.
Since a few days I am getting these error messages in Veeam v8:
07.12.2014 18:31:34 :: Failed to merge full backup file. Terminated at 07.12.2014 18:56:59
07.12.2014 18:34:42 :: Failed to create restore point 27.11.2014 08:58:07
07.12.2014 18:56:59 :: Error: There is an folder item with the specified name and another type.

The Files in the Backup Repository are looking like this:
Backup Copy to RZ1.vbm
Backup Copy to RZ12014-11-26T183000.vbk
Backup Copy to RZ12014-11-27T085807.vib
Backup Copy to RZ12014-11-27T183000.vib
Backup Copy to RZ12014-11-28T183000.vib
Backup Copy to RZ12014-11-29T183000.vib
Backup Copy to RZ12014-12-01T183000.vib
Backup Copy to RZ12014-12-03T183000.vib
Backup Copy to RZ12014-12-04T160229.vib
Backup Copy to RZ12014-12-04T183000.vib
Backup Copy to RZ12014-12-05T183000.vib
Backup Copy to RZ12014-12-06T183000.vib
Backup Copy to RZ12014-12-07T183000.vib
Backup Copy to RZ12014-12-08T084102.vib

Does anybody know something about a solution for this error message?

Thank you.
Stegerius
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Re: Error: There is an folder item with the specified name a

Veeam Logoby Shestakov » Mon Dec 08, 2014 8:20 am

Hello Lorenz,
Please provide your support case number, as required by forum`s rules when posting a question about errors.
Thanks.
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Re: Error: There is an folder item with the specified name a

Veeam Logoby Stegerius » Mon Dec 08, 2014 9:17 am

Case ID 00697683
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Re: Error: There is an folder item with the specified name a

Veeam Logoby Vitaliy S. » Mon Dec 08, 2014 9:20 am

Do you see the same error message on the next job run?
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Re: Error: There is an folder item with the specified name a

Veeam Logoby Stegerius » Mon Dec 08, 2014 9:23 am

Yes, on every job run.
Is there a way to manually start a full backup merge?
Otherwise I allways have to wait for the next backup copy intervall to see if the error is gone or not.
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Re: Error: There is an folder item with the specified name a

Veeam Logoby Vitaliy S. » Mon Dec 08, 2014 9:38 am

Are you using simple retention policy? If the number of available restore points match the configure retention settings, then full backup merge will happen on the next job run. BTW, what did your support engineer say on this?
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Re: Error: There is an folder item with the specified name a

Veeam Logoby Stegerius » Mon Dec 08, 2014 9:42 am

My copy intervall is every 1 Day starting at 6:30 pm.
Retention policy is simply 7 days.

Currently I am waiting for a engineer to respond.
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Re: Error: There is an folder item with the specified name a

Veeam Logoby lejim » Thu Dec 11, 2014 7:27 am

Hi any update ?
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Re: Error: There is an folder item with the specified name a

Veeam Logoby Stegerius » Thu Dec 11, 2014 7:57 pm

The support had a look at the log files and told me, there is no other solution than to delete the backup copy job and recreate it.
Although this is not really a solution for me, I did recreate the job and now it has to sync 1,2TB over a 10MBit WAN connection.
So I have to wait, if this worked or not...
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Re: Error: There is an folder item with the specified name a

Veeam Logoby foggy » Thu Dec 11, 2014 8:27 pm

Stegerius wrote:Although this is not really a solution for me, I did recreate the job and now it has to sync 1,2TB over a 10MBit WAN connection.

Have you considered seeding the job?
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[MERGED] Failed to merge full backup file Error: There is an

Veeam Logoby Marten_med_e » Wed Jun 29, 2016 12:08 pm

My support case number 01829880

Several of my backup copy jobs fails with error, "Failed to merge full backup file Error: There is an item with the specified name and another type."
After sending log files to support I got some SQL script to run to correct this as this is a known issue, said and done, I did run the scripts and restarted the failing backup copy jobs, some of them worked after the "quick fix" but some didn't.

I was, after some more investigation asked if I was using per-VM mode for the jobs that was not cured with the "quick fix" and yes they do, but so does also the jobs that was fixed with the "quick fix". After some days one of the working jobs stopped working and was failing again with "Failed to merge full backup file Error: There is an item with the specified name and another type." again, one job is still working.

So I was told "Senior engineers are currently working on fix but we don't have an estimated time for it. A general recommendation for such cases is currently starting the new chain for the affected job.", it turns out that this known issue at this time don't have a persistent fix for per-VM job, bummer. But at this moment there is noting else to do than start a new chain and wish the jobs will behave throughout the summer.

Cheers,
Mårten
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Re: Failed to merge full backup file Error: There is an item

Veeam Logoby mickeybyte » Wed Aug 10, 2016 7:05 am

Since several weeks I have the same issue. It started during my vacation. Just started looking at the problem now. Any new updates on this?
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Re: Failed to merge full backup file Error: There is an item

Veeam Logoby foggy » Wed Aug 10, 2016 1:02 pm

Hi Michiel, apparently this is fixed in the fresh Veeam B&R v9 Update 2.
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Re: Failed to merge full backup file Error: There is an item

Veeam Logoby Marten_med_e » Mon Aug 15, 2016 1:03 pm

After installation of update 2, my problem with this still exists, will try to get support to reopen my case and regenerate the SQL scripts (that didn't provide a persistent fix) maybe it will be persistent with update 2.

Cheers,
Mårten
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Re: Failed to merge full backup file Error: There is an item

Veeam Logoby Marten_med_e » Mon Aug 15, 2016 1:56 pm

Just realized that I'm missing an "open" button on closed support cases, so I did create a new support case asking for reopen the original support case, new case # is 01880167.

Cheers,
Mårten
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