I am encountering an error when attempting to upgrade our VBR Backup Server to 7.0. The Enterprise Manager server upgraded without incident, however when running setup.exe from the downloaded installer I receive the following error message in a popup dialog:
This message appears after clicking on Upgrade on the initial splash screen but before any other windows appear aside from a small Please wait... and small spinning circle window (not even a chance to accept the EULA before failure).Exception occurred.
Info: System.ComponentModel.Win32Exception (0x80004005):
The configuration data for this product is corrupt. Contact your
at SetupWizard.VmWizardEngine..ctor(String strConfigFile,
String strSerializeGuid, Boolean&bRunWizard)
I have tried uninstalling all previously installed Veeam components (though leaving the SQL Server 2005 Express instance installed) and encounter the same behavior. I've also tried downloading another copy of the installation kit and experience the same problem with it. The application event log shows event ids 11707 and 1033 are generated during the time product installer front-end is running for the following items:
Veeam Backup Catalog
Veeam Backup & Replication
Veeam Explorer for Exchange
Veeam Explorer for SharePoint
HP StoreServ Plug-in
HP StoreVirtual Plug-in
Veeam Backup & Replication PowerShell SDK
These event ids indicate the product/component installed successfully, though this is not at all the case (and the installation dialogs associated with the components never appeared).
Has anybody else encountered this issue and found resolution or can any guidance be offered aside from performing a fresh installation of Windows to resolve the issue?