- Posts: 26
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- Joined: Feb 05, 2009 10:13 am
We recently upgraded to vSphere so I have created new jobs to enable CBT.
All of the new jobs I create fail with the same error. I have tried re-creating all jobs, adding in the VC server again to no avail.
Error is below:
Total VM size: 62.66 GB
Processed size: 0.00 KB
Processing rate: 0 KB/s
Backup mode: SAN/NBD with changed block tracking
Start time: 13/06/2010 12:08:11 PM
End time: 13/06/2010 12:11:15 PM
Failed to retrieve "SCSI (0:0) Hard disk 1" disk information. Check VM virtual hardware configuration.
Client error: Exception of type 'Veeam.Backup.AgentProvider.AgentClosedException' was thrown.
Server error: End of file
From what I can tell the snapshot gets created fine, then the backup stalls for a long time on Retrieving Disk information and fails...
Any help would be much appreciated!
- Product Manager
- Posts: 25112
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- Joined: Mar 30, 2009 9:13 am
- Full Name: Vitaliy Safarov
Seems like there is an issue with VM disks configuration, it's hard to troubleshoot technical issue without seeing full job log files. Have you already opened a support case with us?
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