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pentana
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Errors after upgrading to vSphere

Post by pentana » Jun 13, 2010 2:25 am

Hi,

We recently upgraded to vSphere so I have created new jobs to enable CBT.
All of the new jobs I create fail with the same error. I have tried re-creating all jobs, adding in the VC server again to no avail.
Error is below:

Total VM size: 62.66 GB
Processed size: 0.00 KB
Processing rate: 0 KB/s
Backup mode: SAN/NBD with changed block tracking
Start time: 13/06/2010 12:08:11 PM
End time: 13/06/2010 12:11:15 PM
Duration: 0:03:03

Removing snapshot
Failed to retrieve "SCSI (0:0) Hard disk 1" disk information. Check VM virtual hardware configuration.
GetLocalText failed
Client error: Exception of type 'Veeam.Backup.AgentProvider.AgentClosedException' was thrown.
Server error: End of file

From what I can tell the snapshot gets created fine, then the backup stalls for a long time on Retrieving Disk information and fails...

Any help would be much appreciated!

Vitaliy S.
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Full Name: Vitaliy Safarov
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Re: Errors after upgrading to vSphere

Post by Vitaliy S. » Jun 13, 2010 11:45 am

Hello,

Seems like there is an issue with VM disks configuration, it's hard to troubleshoot technical issue without seeing full job log files. Have you already opened a support case with us?

Thank you!

pentana
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Re: Errors after upgrading to vSphere

Post by pentana » Jun 13, 2010 4:51 pm

No I haven;t... what sort of information is needed for a support case to be opened?

Gostev
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Re: Errors after upgrading to vSphere

Post by Gostev » Jun 13, 2010 6:47 pm

Please review the support issues information provided when you click New Topic on this forum.

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