Errors after upgrading to vSphere

[pentana]

Hi,

We recently upgraded to vSphere so I have created new jobs to enable CBT.
All of the new jobs I create fail with the same error. I have tried re-creating all jobs, adding in the VC server again to no avail.
Error is below:

Total VM size: 62.66 GB
Processed size: 0.00 KB
Processing rate: 0 KB/s
Backup mode: SAN/NBD with changed block tracking
Start time: 13/06/2010 12:08:11 PM
End time: 13/06/2010 12:11:15 PM
Duration: 0:03:03

Removing snapshot
Failed to retrieve "SCSI (0:0) Hard disk 1" disk information. Check VM virtual hardware configuration.
GetLocalText failed
Client error: Exception of type 'Veeam.Backup.AgentProvider.AgentClosedException' was thrown.
Server error: End of file

From what I can tell the snapshot gets created fine, then the backup stalls for a long time on Retrieving Disk information and fails...

Any help would be much appreciated!

[Vitaliy S.]

Hello,

Seems like there is an issue with VM disks configuration, it's hard to troubleshoot technical issue without seeing full job log files. Have you already opened a support case with us?

Thank you!

[pentana]

No I haven;t... what sort of information is needed for a support case to be opened?

[Gostev]

Please review the support issues information provided when you click New Topic on this forum.