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GabesVirtualWorld
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Exchange Explorer: Response received .. no valid xml

Post by GabesVirtualWorld » Nov 16, 2012 12:03 am

Hi
When trying to restore an EDB using Veeam Exchange Explorer to an Exchange Server returns the error: The Response received from the service didn't contain valid XML.

Exchange 2010 in eval mode (installed especially for this test)

Any ideas where to start looking?

Gabrie

Vitaliy S.
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Re: Exchange Explorer: Response received .. no valid xml

Post by Vitaliy S. » Nov 16, 2012 9:29 am

Hi Gabrie,

Are you trying to restore Exchange items to the original location? Looks like either Exchange has some configuration issues or VEX is expecting another response from your Exchange Server. I would appreciate if you could send VEX logs to our support team for further investigation.

Thanks!

Vitaliy S.
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Re: Exchange Explorer: Response received .. no valid xml

Post by Vitaliy S. » Nov 16, 2012 10:10 am

On top of that, can you please try to specify IP address of your Exchange Server instead of using FQDN/hostname and see if this helps or not?

In addition to this, here is what google search returns to the error message above, please check it out: http://trikks.wordpress.com/2012/07/14/ ... ange-2010/

GabesVirtualWorld
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Re: Exchange Explorer: Response received .. no valid xml

Post by GabesVirtualWorld » Nov 17, 2012 8:27 pm

The exchange database I'm using is one I got from Rick (users: apollo, captian kirk, Buck Rodgers, etc). The Exchange Server I'm restoring to is a fresh installed server on which I created the user and mailbox accounts manually. So the configuration is probably not the same. Just say it: "You didn't read the manual did you?" No sorry, I didn't. Thought you could just restore any EDB to any mailbox. Will read the manual now :-)

Gostev
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Re: Exchange Explorer: Response received .. no valid xml

Post by Gostev » Nov 17, 2012 8:41 pm

Hi Gabe - I doubt you will find answer to this in manual... like all other Veeam functionality, this one should work fine out of box without having to jump through the hoops or RTFM. Besides, I have not heard similar issues reported before. May be you are restoring to unsupported Exchange version (I believe, RTM version of Exchange 2010 did not yet have all web services API fully implemented), or something is broken in the Exchange itself. Truly, the best way to troubleshoot this is to open a support case.

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