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AUmonroe
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Exporting Logs Fail with Warning

Post by AUmonroe » Dec 13, 2018 5:04 pm

Trying to collect logs to open a support case and when exporting the logs I get an error
Log Export Completed with some warnings, Destination Path is too long (and goes on to list a very long path c:\windows\temp\blah blah blah)

I need logs to open a case, I don't wanna have to open a case to get the logs.. so I can open a case. :lol:

Alex Uryumtsev
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Re: Exporting Logs Fail with Warning

Post by Alex Uryumtsev » Dec 13, 2018 5:19 pm

Hi,

Have you tried to change the "Path to folder"?

AUmonroe
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Re: Exporting Logs Fail with Warning

Post by AUmonroe » Dec 13, 2018 6:52 pm

yes, tried to export to root of drive.. didn't help.

Alex Uryumtsev
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Re: Exporting Logs Fail with Warning

Post by Alex Uryumtsev » Dec 14, 2018 4:06 pm

Log Export Completed with some warnings
Do you have any logs being generated, eventually?
yes, tried to export to root of drive.. didn't help.
What was the error message after you had changed the Path?

Unreliably-Recurring
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Re: Exporting Logs Fail with Warning

Post by Unreliably-Recurring » Feb 20, 2019 12:08 am 1 person likes this post

For those who come across this error & discussion post:
It doesn't matter where the user tells the B&R console to save the export- the problem is at the accumulation of the logs in a temporary path before the Console then zips them and saves the ZIP to the path the user specified.

The Support Engineer on my case about this (ID# 03418872) replied this weekend:
"I've just found that we already received a similar case before, and our RND team is working on it.
Currently, we are waiting for a response from RND team.
".

bhnelson
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Re: Exporting Logs Fail with Warning

Post by bhnelson » Jul 17, 2019 9:12 pm 1 person likes this post

Me too. Ran into this today on 9.5 U4a. :roll:

For anyone else, you can manually find the log bundle somewhere along the path listed in the message, but it'll be missing the 'too long' items listed as warnings. In my case the bundle was about 99% complete and I didn't care about the missing items.

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