"Failed to get server fingerprint"

[Artaheri]

Hi, I recently updated our Veeam B&R install to the latest v11 build, and now two of our main Ubuntu Linux repositories are showing as "Out of Date" and "Unavailable."

If I try and refresh one in Managed Servers I get the error:

Code: Select all

Product components installed have older version (10.0.0.839) then the current product version (11.0.1.1261) and must be updated.

When I try and upgrade it shows the Transport as needing updating. When I apply it gives the error:

Code: Select all

Failed to invoke command /opt/veeam/transport/veeamtransport --get-fingerprint: Failed to get server fingerprint: there is no certificate at /opt/veeam/transport/certs/cert.p12

Has anybody come across this issue before? The only one I can find similar on the forum is someone who didn't have root permissions set for the Veeam account, but our permissions seem correct and everything was working prior to upgrade.

I have a case open with support, 02368762

Thanks for any help!

[veremin]

We need to see debug logs and potentially infrastructure to suggest something meaningful, so kindly continue working with the support team. Thanks!

[Artaheri]

Ok will do, thanks for replying.