Failed upgrade from version 10 to 11

[gary.letth@evry.com]

I tried to create a support case, but since the service doesn't start, I can't access the support id.
This is the error message in the event log:
Service cannot be started. Veeam.Backup.DBCreator.DatabaseException: The following SQL database patches are missed: TFS301304StoredProcedures, TFS315405.

How do I fix the database?

Thanks in advance
/Gary

[Natalia Lupacheva]

Hi Gary,

Could you specify the exact v10 version you are trying to upgrade from?
Did you install this cumulative patch?

Thanks!

[gary.letth@evry.com]

Since I can't start anything right now I'm not 100% sure, but it looks like it was 10.0.1.4854 with Cumulative Patch 20210609 installed.

[Natalia Lupacheva]

Gary,

Sent you the latest contract number via PM.
Please open a Support case and share its ID with us. If it's the issue with a cumulative patch, you'll need assistance from Support team.

Thanks!

[ieleja]

hello,

run in a same problem and now v10 is uninstalled, SQL is migrated to newer version, but v11 don't install with this

"The following SQL database patches are missed: TFS301304StoredProcedures, TFS315405"

how can I get "assistance from Support team"?

br,
Saules Ieleja

[Dima P.]

Hello Saules,

Please follow the steps described in this KB article to raise a support ticket and do not forget to share the case ID with us once you have it. Thanks!

[ieleja]

get access to account, that are mentioned in purchase and can initiate support tickets

but!

as it takes so long, at 12/08/2021 I start new DB, and try to import configuration backups, it ends with same message
"The following SQL database patches are missed: TFS301304StoredProcedures, TFS315405"

but!

as I have little older config backups from previous backup server (with older 10. version), I restore its config, edit it and now backups running fine with Veeam 11

just badly, that I can run in such situation with just doing version upgrade

[Natalia Lupacheva]

Hi Saules,

Kindly share your Support ticket ID so we could monitor the issue.
If your issue is caused by the Cumulative patch installation as it's mentioned before, you need a Support assistance to get a fix.

Thanks!

[gorka]

Hi people

I think it is an error in the database, I have followed this post to solve it by creating a new database and then restoring the veeam configuration.

https://aprendiendoavirtualizar.com/una ... am-backup/

Regards