Comprehensive data protection for all workloads
Post Reply
KevinB66
Novice
Posts: 7
Liked: never
Joined: Jan 11, 2018 11:12 am
Full Name: Kevin Bennett
Contact:

Feature req: Don't report backup failed until retries fail

Post by KevinB66 » Jan 23, 2018 9:48 am

Every so often one of my VMs will fail to back up at the first attempt but will almost always succeed on the first retry and definitely by the second. If possible I'd like an option for VEEAM not to report the job as a failure in the console until all of the retries fail too, since as a whole, the job succeeded after 1 or 2 retries.

Shestakov
Veeam Software
Posts: 6830
Liked: 696 times
Joined: May 21, 2014 11:03 am
Full Name: Nikita Shestakov
Location: Prague
Contact:

Re: Feature req: Don't report backup failed until retries fa

Post by Shestakov » Jan 23, 2018 10:43 am

Hello Kevin,
It's already achievable with Suppress notifications until the last retry option.
Thanks!

m.levisson
Lurker
Posts: 2
Liked: never
Joined: Jan 23, 2018 11:53 am
Full Name: Magnus Levisson
Contact:

Re: Feature req: Don't report backup failed until retries fa

Post by m.levisson » Jan 23, 2018 11:57 am

That option only suppresses the mail notifications, I think what he's looking for is an option to suppress the failed status in "Last 24 hours" report in Veeam B&R.

KevinB66
Novice
Posts: 7
Liked: never
Joined: Jan 11, 2018 11:12 am
Full Name: Kevin Bennett
Contact:

Re: Feature req: Don't report backup failed until retries fa

Post by KevinB66 » Jan 23, 2018 1:57 pm

m.levisson wrote:I think what he's looking for is an option to suppress the failed status in "Last 24 hours" report in Veeam B&R.
That's correct, and better stated than my post :)

Shestakov
Veeam Software
Posts: 6830
Liked: 696 times
Joined: May 21, 2014 11:03 am
Full Name: Nikita Shestakov
Location: Prague
Contact:

Re: Feature req: Don't report backup failed until retries fa

Post by Shestakov » Jan 23, 2018 2:35 pm

Got it. Does the info bother you?
I think it is useful to know some tries failed and the failure reason.

KevinB66
Novice
Posts: 7
Liked: never
Joined: Jan 11, 2018 11:12 am
Full Name: Kevin Bennett
Contact:

Re: Feature req: Don't report backup failed until retries fa

Post by KevinB66 » Jan 24, 2018 8:46 am

Not bother as such, but it's a little like the boy who cried Wolf! If I see the Failed folder is there every day, over time it loses its impact and you can guarantee that the one day that there's a real failure that needs prompt attention, it'll get missed.

Maybe putting failure notices for jobs that succeed on retry into the "Warnings" folder might be better, rather than leaving them out completely so that those who wish to see the notices can do so?

Shestakov
Veeam Software
Posts: 6830
Liked: 696 times
Joined: May 21, 2014 11:03 am
Full Name: Nikita Shestakov
Location: Prague
Contact:

Re: Feature req: Don't report backup failed until retries fa

Post by Shestakov » Jan 24, 2018 10:02 am

Thanks for the explanation.
You request is heard and taken into account. Let's see if more users have the same intention.

adamfindlay
Service Provider
Posts: 30
Liked: 3 times
Joined: Aug 04, 2016 1:22 pm
Full Name: Adam Findlay
Location: Leeds, England
Contact:

Re: Feature req: Don't report backup failed until retries fail

Post by adamfindlay » Nov 26, 2018 12:24 pm

x2 on this its an issue with some of my clients jumping the gun and stressing about their backups when a lot of the time the backup has infact completed successfully.

Shestakov
Veeam Software
Posts: 6830
Liked: 696 times
Joined: May 21, 2014 11:03 am
Full Name: Nikita Shestakov
Location: Prague
Contact:

Re: Feature req: Don't report backup failed until retries fail

Post by Shestakov » Nov 27, 2018 4:02 pm

Thanks Adam, taken into consideration.

tom_nl
Influencer
Posts: 13
Liked: never
Joined: Nov 02, 2018 9:13 am
Contact:

[MERGED] Option for surpressing failed jobs until last retry in Enterprise Manager

Post by tom_nl » Dec 03, 2018 11:59 am

Hi,

We are using Veeam Enterprise Monitor to check if jobs were successful from 60+ backup servers.
I would like to filter out failed jobs where the retry was successful, which isn't possible now it seems.
Is there an registry setting maybe that can accomplish this?

foggy
Veeam Software
Posts: 18021
Liked: 1530 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Feature req: Don't report backup failed until retries fail

Post by foggy » Dec 06, 2018 11:55 am

Hi, do you mean Jobs view in Enterprise Manager?

tom_nl
Influencer
Posts: 13
Liked: never
Joined: Nov 02, 2018 9:13 am
Contact:

Re: Feature req: Don't report backup failed until retries fail

Post by tom_nl » Dec 10, 2018 8:34 am

I use the " last 24 hours" dashboard for this. Then if you click on error jobs, it takes you to the Reports tab.

foggy
Veeam Software
Posts: 18021
Liked: 1530 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Feature req: Don't report backup failed until retries fail

Post by foggy » Dec 12, 2018 2:15 pm

Take a look at Veeam Backup & Replication Dashboard in Veeam ONE, it treats successfully retried job as successful and only includes jobs for which all retry attempts have failed into 'Error' count. There's also the Latest Backup Job Status report with this information.

tom_nl
Influencer
Posts: 13
Liked: never
Joined: Nov 02, 2018 9:13 am
Contact:

Re: Feature req: Don't report backup failed until retries fail

Post by tom_nl » Dec 13, 2018 9:51 am

Take a look at Veeam Backup & Replication Dashboard in Veeam ONE, it treats successfully retried job as successful and only includes jobs for which all retry attempts have failed into 'Error' count. There's also the Latest Backup Job Status report with this information.
We have a lot of locations with high latency and unreliable connections, which Veeam ONE doesn't like very much for getting data for the B&R servers.
Veeam Enterprise Manager does that a lot better, so we can't really use Veeam ONE for this unfortunately.

Vitaliy S.
Product Manager
Posts: 22747
Liked: 1518 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Feature req: Don't report backup failed until retries fail

Post by Vitaliy S. » Dec 14, 2018 12:44 pm

Let me quickly chime in here. Tom, can you please give us a bit more info on the issues you had with Veeam ONE? Do you have a support case opened, so I could review the investigation results?

t481
Enthusiast
Posts: 56
Liked: never
Joined: Apr 28, 2015 7:52 am
Contact:

[MERGED] Veeam EM Dashboard and reports issue

Post by t481 » Jul 11, 2019 7:10 am

Hello,
Is there a way to tune the Enterprise Manager portal so that jobs are not reported as "Failed" when they've succeeded in a retry? It is quite misleading and leads to unnecessary work.

For example, this morning I logged in and found that it had 6 errors under "Last 24 hours". When I click on the errors it shows a file server backup job as having failed so I login to the server and find it showing "Success". Digging deeper I can see that it failed to backup one of the file servers due to an "Operation timed out" error but succeeded upon retrying. Yet EM still reports it as an error.

Thanks in advance.

Vitaliy S.
Product Manager
Posts: 22747
Liked: 1518 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Feature req: Don't report backup failed until retries fail

Post by Vitaliy S. » Jul 11, 2019 11:49 am

There is no way to fine-tune it, but thanks for the feedback. As an alternative, I would suggest taking a look at Veeam ONE if you have Veeam Availability Suite bundle. Thanks!

Post Reply

Who is online

Users browsing this forum: No registered users and 29 guests