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ThinkGrid
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feature req: raise tickets from B&R interface itself

Post by ThinkGrid » Feb 01, 2013 10:17 am

Hi

VMware recently released vCenter Support Assistant. It's a plugin for vCenter that allows you to raise tickets and upload esx logs directly from vCenter. Have tried it and it works perfectly

Is it possible that Veeam makes it that we raise tickets from the Veeam interface itself :p

Petrit

Gostev
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Re: feature req: raise tickets from B&R interface itself

Post by Gostev » Feb 01, 2013 10:43 pm

Hi, at this time we have no plans to add such feature. Moreover, in many cases Veeam server simply does not have internet access (best practice for securing your backups). So instead, we provide the ability to easily collect debug logs from all product components into the single support package. Thanks!

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