File Level Restore Failed after a Full Server Restore V8

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File Level Restore Failed after a Full Server Restore V8

Veeam Logoby lukeroom » Tue Dec 09, 2014 10:20 am

Hello together,

We have a problem with a Single Files Restore with the option "Restore" in Veeam B&R V8. ( Case # 00693492)

Discription:
# Backup a Server
# Delete this Server
# Restore the complete Server complete (New mo-ref ID)
# Single File Restore Failed because veeam can´t find this server because he become a new mo-ref id after the full restore.

Additional Information:
Copy-To Option works not correct (Veeam can´t restore softlinks correct)(Case 00693488)
FTP in Single File Restore works not correct (date of files are incorrect after a restore)
Mapping of vmdisk don`t work (double PV´s because of lvm2)

Can everyone help us?
Thank and regards
lukeroom
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Re: File Level Restore Failed after a Full Server Restore V8

Veeam Logoby foggy » Tue Dec 09, 2014 2:02 pm

Lukas, you're correct in that FLR to original location into a VM that was previously restored via full VM restore is not possible due to the changed moref of the restored VM. Have you tried the restore to another location option, which allows to select the newly restored VM as a restoration target?
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Re: File Level Restore Failed after a Full Server Restore V8

Veeam Logoby lukeroom » Tue Dec 09, 2014 2:59 pm

Hi foggy,

we have this problem with other restore-options:
Copy-To Option works not correct (Veeam can´t restore softlinks correct)(Case 00693488)
FTP in Single File Restore works not correct (date of files are incorrect after a restore)
Mapping of vmdisk don`t work (double PV´s because of lvm2)

is that what you mean?
lukeroom
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Re: File Level Restore Failed after a Full Server Restore V8

Veeam Logoby foggy » Tue Dec 09, 2014 3:29 pm

Yes, sorry for missing that. What if you start Instant Recovery of that VM and copy the required files from it?
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Re: File Level Restore Failed after a Full Server Restore V8

Veeam Logoby lukeroom » Tue Dec 09, 2014 8:35 pm

Hey,
this is not an option for us.
We habe by the instant recovery option douple ip-address in our network.
And we have here also auditing problems. We musst automatically log als restore operations.
regards
lukeroom
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Re: File Level Restore Failed after a Full Server Restore V8

Veeam Logoby v.Eremin » Tue Dec 09, 2014 8:47 pm

You can uncheck "Connect to VM network" option and make VM both connect to an appropriate network and get different IP address manually later on. Thanks.
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Re: File Level Restore Failed after a Full Server Restore V8

Veeam Logoby lukeroom » Wed Dec 10, 2014 7:07 am

Thanks for the tip.
I know the workarounds / detours already. Thats not the problem

But as already mentioned:
And we have here also auditing problems. We musst automatically log als restore operations.

We can only log the restore, when we use the option "copy-to" or "restore".
But the restore operation doesn´t work after a full restore and the "copy-to" have problems with restore links.
lukeroom
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Re: File Level Restore Failed after a Full Server Restore V8

Veeam Logoby foggy » Wed Dec 10, 2014 10:07 am

As far as I can get from the Copy To option case notes, you were provided with a fix solves that issue. So can you use this option after applying the fix?
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Re: File Level Restore Failed after a Full Server Restore V8

Veeam Logoby lukeroom » Fri Dec 12, 2014 7:36 am

Hi,

my case escalate to next tier. I musst waiting for a reply.

Yes, when it work, we can use this option. (if another error is corrected with the link-restore Case# 00693488)

regards
lukeroom
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Re: File Level Restore Failed after a Full Server Restore V8

Veeam Logoby foggy » Fri Dec 12, 2014 11:24 am

Not sure there are other options available, given all your requirements. But let's wait for what the next tier engineer could suggest.
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Re: File Level Restore Failed after a Full Server Restore V8

Veeam Logoby lukeroom » Tue Dec 23, 2014 8:54 am

Good morning,

error is not resolved with patch 1.

regards
lukeroom
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Re: File Level Restore Failed after a Full Server Restore V8

Veeam Logoby foggy » Tue Dec 23, 2014 9:36 am

Lukas, do you mean the Copy To option issue you're provided with the fix for (within the case 00693488)?
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[MERGED] FLR fails with "ManagedObjectNotFound" after VM res

Veeam Logoby mikeely » Tue Jan 10, 2017 12:07 am

Steps to reproduce:
  1. Delete VM (oops!)
  2. Restore entire VM including registration
  3. Try to do an FLR restore from a backup before VM was deleted

I've looked at the tool in KB2136 but it doesn't appear to be a good fit for this problem. Current workaround is just to restore the file elsewhere and manually copy it over, but ugh. What's the real solution?
Unless otherwise specified, I am asking about something pertaining to Linux. We use Windows as infrequently as possible, and enthusiastically seek ways to reduce that usage further.
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Re: FLR fails with "ManagedObjectNotFound" after VM restore.

Veeam Logoby Mike Resseler » Tue Jan 10, 2017 7:50 am

Mike,

This is actually something I have never done before. Mostly I have a recovered (entire) VM and after that new backups are being taken. FLR then comes from newer backups. But the scenario is clear and I am not sure why this is failing.

1. What version of VBR are you using (including update version)
2. Was it instant VM recovery or entire (I assume entire VM)
3. VMware / Hyper-V
4. What is the exact error that you get when trying to do this?
Mike Resseler
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Re: FLR fails with "ManagedObjectNotFound" after VM restore.

Veeam Logoby v.Eremin » Tue Jan 10, 2017 10:07 am

So, you're trying to restore file to original location, when original location is gone (restored VM gets a new ID assigned and cannot be considered the same VM therefore) and get the said error? Thanks.
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