Comprehensive data protection for all workloads
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File Restore - Mounting restore points

Post by zaiga » Apr 14, 2019 3:03 pm


I am trying to access the files on one of my backups.
But unfortunately it doesn't move further "Mounting restore points" and I also don't see any Network activity..
My backup is placed on a Synology NAS.

After awhile I got the following message:
14.04.2019 17:03:16 Warning Closing file level recovery session due to reaching inactivity timeout

Any suggestions?

Thank you!

Posts: 1944
Liked: 246 times
Joined: Dec 01, 2016 3:49 pm
Full Name: Dmitry Grinev
Location: St.Petersburg

Re: File Restore - Mounting restore points

Post by DGrinev » Apr 14, 2019 4:42 pm


I'd recommend to reach the support team, since it's hard to troubleshoot through the forum without logs review. Thanks!

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