FLR Restore Wizard only showing one restore point available

[bpayne]

Has anyone else noticed that using the FLR Restore Wizard only showing one restore point available since updating to Update 3?

Using the Restore Wizard > (o) Guest Files (Microsoft Windows) > search for VM > on the Available restore points screen, it will only show the latest restore point (only one).

If I go to the Backups node section > Search for VM > right click restore guest files > it will show all my restore points. And I am able to restore from an older restore point fine.


I have another customer with Veeam update 3, and I am able to replicate the same issue.

I was also able to reproduce the issue using a different restore method. For ex - Using Microsoft Exchange item level restore wizard only shows 1 restore point available to choose from. I have opened an Case with support and they are looking at logs.

[JimmyO]

+1 Exactly the same issue.

Veeam: Is this a known issue with Update 3?

[Mike Resseler]

Brandon, Jimmy,

Could you both create a support call? I am not aware at this moment that it is an issue with U3 but you never know. Either way, I think it is best that this is being investigated.

Please log the support case ID here also, and the follow-up after investigation of our engineers

Thanks
Mike

[JimmyO]

Support Case #02591274

[JimmyO]

Quick response from support on this one. It´s a known bug in Update 3 and will be fixed in Update 4.

There is a private fix that I will try later today.

[Mike Resseler]

Good to know. Thanks for the response.

Brandon, please also contact support so you can get the private fix

[bpayne]

Yes I do have a support case #02583725. I will put a note into the case requesting the private fix.

[bpayne]

I applied the hotfix and it fixed the issue. I can now see all the restore points

[gws37064]

I am having the same issue. Case # 02562025
Can I also try the private fix?

[veremin]

It should be provided within your support ticket. Thanks.

[gws37064]

I just asked about the private fix this morning and as of now I am not seeing anything about it in my support ticket.

[gws37064]

I applied the private fix but I keep getting this SQL error with the script.
I followed the KB here: https://www.veeam.com/kb1443

sqlcmd -S servername\VEEAMSQL2012 -d VeeamBackup -i c:\temp\script.sql -o c:\temp\resetresult.txt -I

Msg 102, Level 15, State 1, Line 1
Incorrect syntax near 'S'.
Msg 132, Level 15, State 1, Line 1
The label 'c' has already been declared. Label names must be unique within a query batch or stored procedure.

[veremin]

Notify your support engineer about the issue experienced. Thanks.

[msundling]

I was able to workaround this by manually browsing to the VM I needed to restore instead of searching for it, then all restore points shows up correctly.

But as stated in this thread, it´s a known issue with fix available today (if needed) and will be publicly available in Update 4.

/Mattias