Full Backups failing to hosted Linux Repository

[benjamin.baron]

Hi,
we are testing a hosted Linux Repo and all Full Backups are failing after they are seemingly completed.
Incrementals work fine.
Error in the logs are:

Code: Select all

[18.07.2018 09:02:42] <21> Error    Error stream: Socket read operation has timed out after -1 milliseconds.   bei Veeam.Backup.Core.CBackupMetaUpdateRequest.WaitForComplete(WaitHandle[] additionalWaitHandles)
[18.07.2018 09:02:42] <21> Error       bei Veeam.Backup.Core.CThreadedBackupMetaUpdater.UpdateMeta(IStorageCommander storageCommander, CBackup backup, Boolean isFullUpdate, IDbEncryptionSession encryptionSession)
[18.07.2018 09:02:42] <21> Error       bei Veeam.Backup.Core.CBackupMetaEx.GenerateAndSave(IDbEncryptionSession encryptionSession, Boolean isFull)
[18.07.2018 09:02:42] <21> Error       bei Veeam.Backup.Core.CVmBackupTarget.PostProcess()
[18.07.2018 09:02:42] <21> Error       bei Veeam.Backup.Core.CViBackupJobPerformer.ExecuteTask(IVmBackupTask task, CViJobSource jobSource, CBackupJobTarget jobTarget)
[18.07.2018 09:02:42] <21> Error    Error stream: Socket read operation has timed out after -1 milliseconds. (Veeam.Backup.SSH.PerlSoapException)
[18.07.2018 09:02:42] <21> Error       bei Veeam.Backup.Core.CBackupMetaUpdateRequest.WaitForComplete(WaitHandle[] additionalWaitHandles)
[18.07.2018 09:02:42] <21> Error       bei Veeam.Backup.Core.CThreadedBackupMetaUpdater.UpdateMeta(IStorageCommander storageCommander, CBackup backup, Boolean isFullUpdate, IDbEncryptionSession encryptionSession)
[18.07.2018 09:02:42] <21> Error       bei Veeam.Backup.Core.CBackupMetaEx.GenerateAndSave(IDbEncryptionSession encryptionSession, Boolean isFull)
[18.07.2018 09:02:42] <21> Error       bei Veeam.Backup.Core.CVmBackupTarget.PostProcess()
[18.07.2018 09:02:42] <21> Error       bei Veeam.Backup.Core.CViBackupJobPerformer.ExecuteTask(IVmBackupTask task, CViJobSource jobSource, CBackupJobTarget jobTarget)
[18.07.2018 09:02:42] <21> Error    Processing srvwekan
[18.07.2018 09:02:42] <21> Error    Error stream: Socket read operation has timed out after -1 milliseconds. (Veeam.Backup.SSH.PerlSoapException)
[18.07.2018 09:02:42] <21> Error       bei Veeam.Backup.Core.CBackupMetaUpdateRequest.WaitForComplete(WaitHandle[] additionalWaitHandles)
[18.07.2018 09:02:42] <21> Error       bei Veeam.Backup.Core.CThreadedBackupMetaUpdater.UpdateMeta(IStorageCommander storageCommander, CBackup backup, Boolean isFullUpdate, IDbEncryptionSession encryptionSession)
[18.07.2018 09:02:42] <21> Error       bei Veeam.Backup.Core.CBackupMetaEx.GenerateAndSave(IDbEncryptionSession encryptionSession, Boolean isFull)
[18.07.2018 09:02:42] <21> Error       bei Veeam.Backup.Core.CVmBackupTarget.PostProcess()
[18.07.2018 09:02:42] <21> Error       bei Veeam.Backup.Core.CViBackupJobPerformer.ExecuteTask(IVmBackupTask task, CViJobSource jobSource, CBackupJobTarget jobTarget)
[18.07.2018 09:02:42] <21> Error    Error stream: Socket read operation has timed out after -1 milliseconds. (Veeam.Backup.SSH.PerlSoapException)
[18.07.2018 09:02:42] <21> Error       bei Veeam.Backup.Core.CBackupMetaUpdateRequest.WaitForComplete(WaitHandle[] additionalWaitHandles)
[18.07.2018 09:02:42] <21> Error       bei Veeam.Backup.Core.CThreadedBackupMetaUpdater.UpdateMeta(IStorageCommander storageCommander, CBackup backup, Boolean isFullUpdate, IDbEncryptionSession encryptionSession)
[18.07.2018 09:02:42] <21> Error       bei Veeam.Backup.Core.CBackupMetaEx.GenerateAndSave(IDbEncryptionSession encryptionSession, Boolean isFull)
[18.07.2018 09:02:42] <21> Error       bei Veeam.Backup.Core.CVmBackupTarget.PostProcess()
[18.07.2018 09:02:42] <21> Error       bei Veeam.Backup.Core.CViBackupJobPerformer.ExecuteTask(IVmBackupTask task, CViJobSource jobSource, CBackupJobTarget jobTarget)

[DGrinev]

Hi Benjamin,

Please contact the support team and let them review the logs, also share the case id here, otherwise we should delete error related topic without case id according to the forum rules.
It's hard to dig deep into issue through the forum, so working with the support is the right way to solve issues like this. Thanks!

[benjamin.baron]

Hi,
we are on a NFR License at the moment, I wasnt sure if support will help me.

[DGrinev]

Even with the NFR license you can call support, they will assist you in opening a case. Thanks!

[nitramd]

Benjamin, seems like this is a firewall issue. Have you checked to make sure that your repo has all of the necessary ports open for Veeam to function?