Comprehensive data protection for all workloads
Post Reply
jcadengo
Novice
Posts: 6
Liked: never
Joined: Jun 18, 2010 11:49 pm
Full Name: Jorge Cadengo
Contact:

guest OS 'otherGuest' is not supported

Post by jcadengo »

Hello Community,

We just finsied setting up a prospect on a trail of Veeam BR V5. Out of 6 VMs on a single host 1 is failing with the following error "Freezing guest operating system Failed to perform Veeam VSS freeze: guest OS 'otherGuest' is not supported". The guest OS is Windows 2003 R2 Storage Server. Can anyone point us in the right direction to resolve this issue.
Vitaliy S.
VP, Product Management
Posts: 27324
Liked: 2778 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: guest OS 'otherGuest' is not supported

Post by Vitaliy S. »

Hello Jorge,

Try creating the following registry key on your Veeam Backup server. This key enables Veeam VSS support for "other" guests. Thank you!

Code: Select all

VssOtherGuest
DWORD
1
jcadengo
Novice
Posts: 6
Liked: never
Joined: Jun 18, 2010 11:49 pm
Full Name: Jorge Cadengo
Contact:

Re: guest OS 'otherGuest' is not supported

Post by jcadengo »

Hi Vitaliy,

where should this key be created within the registry?
Vitaliy S.
VP, Product Management
Posts: 27324
Liked: 2778 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: guest OS 'otherGuest' is not supported

Post by Vitaliy S. »

You should create this registry key under the following subkey:

Code: Select all

HKLM\SOFTWARE\VeeaM\Veeam Backup and Replication\
jcadengo
Novice
Posts: 6
Liked: never
Joined: Jun 18, 2010 11:49 pm
Full Name: Jorge Cadengo
Contact:

Re: guest OS 'otherGuest' is not supported

Post by jcadengo »

Thanks Vitaliy, this worked like a charm.
Post Reply

Who is online

Users browsing this forum: Google [Bot], tyler.jurgens and 84 guests