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jcadengo
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guest OS 'otherGuest' is not supported

Post by jcadengo » Feb 08, 2011 1:16 am

Hello Community,

We just finsied setting up a prospect on a trail of Veeam BR V5. Out of 6 VMs on a single host 1 is failing with the following error "Freezing guest operating system Failed to perform Veeam VSS freeze: guest OS 'otherGuest' is not supported". The guest OS is Windows 2003 R2 Storage Server. Can anyone point us in the right direction to resolve this issue.

Vitaliy S.
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Re: guest OS 'otherGuest' is not supported

Post by Vitaliy S. » Feb 08, 2011 9:20 am

Hello Jorge,

Try creating the following registry key on your Veeam Backup server. This key enables Veeam VSS support for "other" guests. Thank you!

Code: Select all

VssOtherGuest
DWORD
1

jcadengo
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Re: guest OS 'otherGuest' is not supported

Post by jcadengo » Feb 08, 2011 3:49 pm

Hi Vitaliy,

where should this key be created within the registry?

Vitaliy S.
Product Manager
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Re: guest OS 'otherGuest' is not supported

Post by Vitaliy S. » Feb 08, 2011 3:59 pm

You should create this registry key under the following subkey:

Code: Select all

HKLM\SOFTWARE\VeeaM\Veeam Backup and Replication\

jcadengo
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Re: guest OS 'otherGuest' is not supported

Post by jcadengo » Feb 09, 2011 5:13 am

Thanks Vitaliy, this worked like a charm.

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