HELP: error opening veeam backup 4 "Root elemnt is missing"

[louch]

Hello my Veeam backup 4.0 had been working fine for 30+ days and now when I went to open it today to restore a file I get the following error message pop up:

The type initialozer for 'Veeam.Backup.DBManager.MainDs' threw an exception.
Configuration system failed ot initalize
Root element is missing. (C:\documents and settings\administrator\local settings\application data\veeam_software\veeam.backup.shell.exe_Url_5n5msbmzpxzk2bosrjjphdqtavmpm2jv\4.0.0\user.config)
Root elemt is missing.

Can somone please help me with this issue... I need to restore a backup and I also need my backups to run tonight... ( I dont want to lose my backups)

what should I do?

[louch]

just a bit more information:

running Windows 2003 Standard R2 x86
I rebooted the server but still no luck...

[vbussiro]

Just reinstall it. The installer will use existent db with all your config.
Further, you can install another veeam backup anywhere just for recovery purpose, without needing additional licence.

[Vitaliy S.]

Hello Larry,

You can remove that user.config file, it won't affect your configuration, later this file will be re-generated when you launch the Backup and Replication console.

Thank you.