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louch
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Full Name: Larry Page
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HELP: error opening veeam backup 4 "Root elemnt is missing"

Post by louch »

Hello my Veeam backup 4.0 had been working fine for 30+ days and now when I went to open it today to restore a file I get the following error message pop up:

The type initialozer for 'Veeam.Backup.DBManager.MainDs' threw an exception.
Configuration system failed ot initalize
Root element is missing. (C:\documents and settings\administrator\local settings\application data\veeam_software\veeam.backup.shell.exe_Url_5n5msbmzpxzk2bosrjjphdqtavmpm2jv\4.0.0\user.config)
Root elemt is missing.


Can somone please help me with this issue... I need to restore a backup and I also need my backups to run tonight... ( I dont want to lose my backups)

what should I do?

louch
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Re: HELP: error opening veeam backup 4 "Root elemnt is missing"

Post by louch »

just a bit more information:

running Windows 2003 Standard R2 x86
I rebooted the server but still no luck...

vbussiro
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Re: HELP: error opening veeam backup 4 "Root elemnt is missing"

Post by vbussiro »

Just reinstall it. The installer will use existent db with all your config.
Further, you can install another veeam backup anywhere just for recovery purpose, without needing additional licence.

Vitaliy S.
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Re: HELP: error opening veeam backup 4 "Root elemnt is missing"

Post by Vitaliy S. »

Hello Larry,

You can remove that user.config file, it won't affect your configuration, later this file will be re-generated when you launch the Backup and Replication console.

Thank you.

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