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marieelieg
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How to recover a Veeam account

Post by marieelieg » Mar 07, 2018 12:21 pm

Hello dears,

I don't know where to ask other than here so here goes.

I have a customer that has a veeam account. However, his account is based on a gmail account that he has no longer access to.
Is there a way to change the Veeam account's password without sending the new password to his gmail account? maybe via phone or something?
Who can I talk to to resolve this issue? should I open a case (I am a Veeam partner)?

Thank you in advance!!! Have a nice day :D

Dima P.
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Re: How to recover a Veeam account

Post by Dima P. » Mar 07, 2018 1:02 pm

Hello marieelieg.

Please clarify what account you are referring to? Veeam.com account or forum account? Thank you.

marieelieg
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Re: How to recover a Veeam account

Post by marieelieg » Mar 07, 2018 1:21 pm

Hi Dima,

Veeam.com account. This account has VBR and Veeam ONE licenses attached to it. The installed licenses are expired and no backups are being taken.
The customer renewed their licenses and the new ones arrived. However, they still have Veeam v8 installed so they need to login to veeam.com to downgrade the new licenses in order to install them on Veeam Backup and Veeam ONE.

Thanks!!

Dima P.
Product Manager
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Re: How to recover a Veeam account

Post by Dima P. » Mar 07, 2018 1:26 pm 1 person likes this post

Thanks! I believe the best way would be to phone support line and ask to update the account info.

marieelieg
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Re: How to recover a Veeam account

Post by marieelieg » Mar 07, 2018 1:59 pm

Hi Dima,

Thanks for the reply. Will do. :D

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