Availability for the Always-On Enterprise
Post Reply
SvenConrad
Novice
Posts: 5
Liked: never
Joined: Feb 20, 2017 9:38 am
Full Name: Sven Conrad
Contact:

[Change Request] Index was outside the bounds of the array

Post by SvenConrad » Apr 16, 2018 10:10 am

Hello,

I just had a nice call with the Veeam Support regarding a problem I ran into after activating the "EnableSameHostDirectNFSMode" Registry parameter (value:"2") that was implemented with 9.5U3:

Queued for processing at 12.04.2018 22:53:08
Required backup infrastructure resources have been assigned
VM processing started at 12.04.2018 22:53:14
VM size: 80,0 GB (39,6 GB used)
Storage initialized 00:18

Getting VM info from vSphere 00:00
Error: Index was outside the bounds of the array.

Network traffic verification detected no corrupted blocks
Processing finished with errors at 12.04.2018 22:55:10

The solution was very simple: I forgot that I set a proxy restriction on the backup job (long ago). Since the value "2" forces Veeam to only use backup proxies on the same host as the VM, but the job was restricted to a different set of proxies, the backup failed.
Could you please catch this configuration error with a meaningful error message? This would have saved me a lot of troubleshooting. My suggestion:

"No Backup Proxy available due to restriction on the Backup Job" (or something similar)

Kind regards,

Sven

Gostev
Veeam Software
Posts: 22808
Liked: 2801 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: [Change Request] Index was outside the bounds of the arr

Post by Gostev » Apr 16, 2018 11:25 am

Hi, Sven. Could you please ask them to escalate this issue into R&D, if they didn't already? This is a bug that should be processed using standard workflow. Thank you!

SvenConrad
Novice
Posts: 5
Liked: never
Joined: Feb 20, 2017 9:38 am
Full Name: Sven Conrad
Contact:

Re: [Change Request] Index was outside the bounds of the arr

Post by SvenConrad » Apr 16, 2018 11:28 am

I did, and was asked to post it here. :D
Case Number #02762998, but it's in German:
Wie besprochen habe ich mich an die Escalationsteam Kollegen gemeldet. Die meinen, Sie sollen Ihren Request auf unser Forum aufstellen (https://forums.veeam.com/).
Wenn Sie weitere Fragen oder Störungen haben, stehen wir Ihnen zur Verfügung.

Post Reply

Who is online

Users browsing this forum: adamspn, Baidu [Spider], Bing [Bot], Google [Bot] and 35 guests