Installing VBR v12.3.2.4165 (latest build) in Azure win2022 VM; failing to start veeamtransport service

[ssdn108]

hi,
Brand new install of VBR v12.3.2.4165 on win2022 in azure, and it's failing with below.

failed to start veeamtransportsvc service. click retry to attempt to stop the service again. click cancel to exit setup.

It's a non-AD joined VM (workgroup call BCDR).
All Ports are open.
Defender Firewall is off.
It fails in the end during module 8 of 8 load with the above msg.
I did retried few times, and it still fails after 3 or 4 mins.

any clue?

[petesteven]

Hi,

This installation error in is typically related to service account (i normally use local service instead of service account), permissions, or system environment issues.
Does your VM has the required system requirements? (CPU, RAM..)
Does the VM has any hardending?
Is UAC disabled? (https://learn.microsoft.com/de-de/troub ... estriction --> localaccounttokenfilterpolicy)

[ssdn108]

yeah..it's local a/c. Apparently, i don't know what it was. We did cancel and knowing it did not installed fully, i removed the registry contents from HKLM for Veeam, to retry install after removing Veeam. Then noticed that several pkgs were successfully installed in control panel>programs and they failed to get uninstalled when i tried to uninstall VBR as registry components were partially removed. So, it was in a messy state.

Finally, we rebuild that same VM in azure, and interestingly, this time no error came up in the install; so, all good with the install. Never had this issue in past.

Only thing i can think of is time-out but we did tried retry several times prior to cancelling (just not manual start of service or all services)

I do have the svc.veeambackup.log file saved from prior failed session if someone is interested to see.

all good for now though.
Thx