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m.novelli
Veeam ProPartner
Posts: 566
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Joined: Dec 29, 2009 12:48 pm
Full Name: Marco Novelli
Location: Asti - Italy
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Issue creating a new Veeam Account

Post by m.novelli »

Hi guys, I think there is some issue on main Veeam website, creating a new account always give error on the email address:

Email is invalid. Please enter your business email using the following format: "email.example@yourdomain.com"

Please can you check or get me in touch with webmasters?

Thanks!
HannesK
Product Manager
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Full Name: Hannes Kasparick
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Re: Issue creating a new Veeam Account

Post by HannesK » 1 person likes this post

Hello,
works fine for me. I just created a new account for an end user.

I know, that we filter some free mail providers, but all customer domains should work.

Best regards,
Hannes
m.novelli
Veeam ProPartner
Posts: 566
Liked: 103 times
Joined: Dec 29, 2009 12:48 pm
Full Name: Marco Novelli
Location: Asti - Italy
Contact:

Re: Issue creating a new Veeam Account

Post by m.novelli »

Hello Hannesk, can you try to create an account with email address gcrispino@profiqua.it please? We are stuck , we need to register the account to open a license support ticket

Thanks!
m.novelli
Veeam ProPartner
Posts: 566
Liked: 103 times
Joined: Dec 29, 2009 12:48 pm
Full Name: Marco Novelli
Location: Asti - Italy
Contact:

Re: Issue creating a new Veeam Account

Post by m.novelli »

HannesK wrote: Oct 24, 2022 10:23 am Hello,
works fine for me. I just created a new account for an end user.

I know, that we filter some free mail providers, but all customer domains should work.

Best regards,
Hannes
Hello Hannesk, can you try to create an account with email address gcrispino@profiqua.it please? We are stuck , we need to register the account to open a license support ticket

Thanks!
m.novelli
Veeam ProPartner
Posts: 566
Liked: 103 times
Joined: Dec 29, 2009 12:48 pm
Full Name: Marco Novelli
Location: Asti - Italy
Contact:

Re: Issue creating a new Veeam Account

Post by m.novelli »

Hello Hannesk, any news? Thanks!
HannesK
Product Manager
Posts: 14839
Liked: 3086 times
Joined: Sep 01, 2014 11:46 am
Full Name: Hannes Kasparick
Location: Austria
Contact:

Re: Issue creating a new Veeam Account

Post by HannesK » 1 person likes this post

Hello,
I just tried it, no idea why it does not work. I see you opened case #05692209, that's good and support will help to fix the problem.

If it's urgent, you should also be able to open a support case with the support ID of the customer with your account (I don't know it 100%, but I believe that is possible)

Best regards,
Hannes
m.novelli
Veeam ProPartner
Posts: 566
Liked: 103 times
Joined: Dec 29, 2009 12:48 pm
Full Name: Marco Novelli
Location: Asti - Italy
Contact:

Re: Issue creating a new Veeam Account

Post by m.novelli » 1 person likes this post

Solved with support
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