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dimaslan
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Full Name: Dimitris Aslanidis
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Issue with restore, showing Volume instead of drive

Post by dimaslan »

I just noticed that when I tried to open backups for one of our customers the restore window is showing "Volume1" instead of the drive letter(s), and nothing in there.
The backups have a normal size and all but for most VMs I am not seeing files, just for a few.
These are all vsphere VMs. Also, for those Vms that arer SQLs, I am able to see SQL databases in application items.
Mildur
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Re: Issue with restore, showing Volume instead of drive

Post by Mildur »

Hi Dimitris

Do they have excluded the system drive with this backup job?

Best,
Fabian
Product Management Analyst @ Veeam Software
dimaslan
Service Provider
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Joined: Jul 01, 2017 8:02 pm
Full Name: Dimitris Aslanidis
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Re: Issue with restore, showing Volume instead of drive

Post by dimaslan »

Mildur,

No, nothing is excluded and we see no issues whatsoever with the jobs. A couple of VMs are mounting ok, most however are just showing Volume1 instead of C: drive.
Mildur
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Re: Issue with restore, showing Volume instead of drive

Post by Mildur »

I also had situations, where only volume1,volume2 was visible. But only when I excluded the system disk (drive C) from the backup job.
If nothing is excluded from the job, please ask your customer to open a case with our customer support.
Don't forget to provide the case number with us here.

Best,
Fabian
Product Management Analyst @ Veeam Software
dimaslan
Service Provider
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Re: Issue with restore, showing Volume instead of drive

Post by dimaslan »

I think I found the issue, this customer had our Sysadmin team enable Bitlocker for their servers, so FLR is a no go apparently. I tried instant disk recovery too but it failed but I think it was due to config, will test again.
dimaslan
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Re: Issue with restore, showing Volume instead of drive

Post by dimaslan »

Yep, it was an issue with enabling Bitlocker in the OS after all. No FLR but I tried Instant Disk recovery and after I applied the bitlocker key I was able to see everything.
Thanks for all the help all.
Should I / can I close this topic?
Mildur
Product Manager
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Re: Issue with restore, showing Volume instead of drive

Post by Mildur »

Hi Dimitris

Thank you for providing us an update and solution for the issue.
We don't need to close it. It's not a support case in the forum :)

Best,
Fabian
Product Management Analyst @ Veeam Software
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