Issue with restore, showing Volume instead of drive

[dimaslan]

I just noticed that when I tried to open backups for one of our customers the restore window is showing "Volume1" instead of the drive letter(s), and nothing in there.
The backups have a normal size and all but for most VMs I am not seeing files, just for a few.
These are all vsphere VMs. Also, for those Vms that arer SQLs, I am able to see SQL databases in application items.

[Mildur]

Hi Dimitris

Do they have excluded the system drive with this backup job?

Best,
Fabian

[dimaslan]

Mildur,

No, nothing is excluded and we see no issues whatsoever with the jobs. A couple of VMs are mounting ok, most however are just showing Volume1 instead of C: drive.

[Mildur]

I also had situations, where only volume1,volume2 was visible. But only when I excluded the system disk (drive C) from the backup job.
If nothing is excluded from the job, please ask your customer to open a case with our customer support.
Don't forget to provide the case number with us here.

Best,
Fabian

[dimaslan]

I think I found the issue, this customer had our Sysadmin team enable Bitlocker for their servers, so FLR is a no go apparently. I tried instant disk recovery too but it failed but I think it was due to config, will test again.

[dimaslan]

Yep, it was an issue with enabling Bitlocker in the OS after all. No FLR but I tried Instant Disk recovery and after I applied the bitlocker key I was able to see everything.
Thanks for all the help all.
Should I / can I close this topic?

[Mildur]

Hi Dimitris

Thank you for providing us an update and solution for the issue.
We don't need to close it. It's not a support case in the forum

Best,
Fabian