Comprehensive data protection for all workloads
veremin
Product Manager
Posts: 17428
Liked: 1552 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Issues with Indexing Backups

Post by veremin » Feb 12, 2018 10:44 am

Update 3 includes the hotfix mentioned above. So, the root cause of your issue must be different and thorough log investigation is needed - and that's exactly what your support engineer is about to do). Thanks.

mtaggart
Enthusiast
Posts: 25
Liked: 2 times
Joined: Dec 21, 2012 2:32 pm
Full Name: Mike Taggart
Contact:

Re: Issues with Indexing Backups

Post by mtaggart » Feb 12, 2018 1:39 pm

The tech has had the log files for 4 days and there's been no progress or response from him according to the case logs. It doesn't take 4 days to go through logs.

veremin
Product Manager
Posts: 17428
Liked: 1552 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Issues with Indexing Backups

Post by veremin » Feb 12, 2018 2:22 pm

The team behind this community cannot assist you with log review. However, if you're not satisfied with the level of support provided, you can always escalate the case, using "Talk to Manager" button. Thanks.

Post Reply

Who is online

Users browsing this forum: Bing [Bot], christian.kotze, dariusz.tyka, JoseM.Quesada and 35 guests