Comprehensive data protection for all workloads
Post Reply
aldvm
Novice
Posts: 8
Liked: 1 time
Joined: Jul 11, 2013 2:04 pm
Full Name: Agnius
Contact:

Job stuck on hard disk read...

Post by aldvm » Sep 11, 2013 1:37 pm

Today we fount that one our jobs stuck on hard disk read, duration 438 hours. We do not receive any notification about problem. This is normal for veeam do not pontificate such backup jobs? We are using veeam backup and replication 7.0.0.690.
Image

foggy
Veeam Software
Posts: 18538
Liked: 1605 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Job stuck on hard disk read...

Post by foggy » Sep 11, 2013 1:49 pm

Have you already contacted technical support with that? If yes, what is the support case ID? If no, please do as debug logs invetigation is definitely going to be required to understand what's the job is doing at that very moment, and what is the reason for this behavior. Thanks!

Vitaliy S.
Product Manager
Posts: 23299
Liked: 1628 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Job stuck on hard disk read...

Post by Vitaliy S. » Sep 12, 2013 1:39 pm

Just want to add that you can monitor all your jobs duration with Veeam ONE (part of Veeam Backup Management Suite). Veeam ONE v7 has a predefined alarm for max job duration, that you can use to control your backup window.

rfssit
Lurker
Posts: 1
Liked: never
Joined: Oct 17, 2013 5:52 am
Full Name: Regionförbundet södra Småland
Contact:

Re: Job stuck on hard disk read...

Post by rfssit » Oct 17, 2013 6:17 am

We are experiencing the exact same problem. This job has been running without a hitch until a few days ago:

Image
screenshot capture

Any ideas as to what to do? I have yet to log a case with tech support. Will get to that next..

Vitaliy S.
Product Manager
Posts: 23299
Liked: 1628 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Job stuck on hard disk read...

Post by Vitaliy S. » Oct 17, 2013 6:42 am

You can either shutdown manually by ending all Veeam* processes or wait till our support figures out what is going on after debug logs review. Thanks!

Post Reply

Who is online

Users browsing this forum: Majestic-12 [Bot] and 14 guests