- Posts: 1
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- Joined: Dec 12, 2009 7:34 pm
- Full Name: Michel Durand
We use Veeam Backup 4.1 with Vcenter 4.0.0.
We added our Vcenter server (File -> Add server -> Vcenter server) and we gave an administrator’s credentials for this Vcenter server in the SOAP connexion properties. These credentials are correct.
We tried many jobs, and every time the job starts, the snapshot is created and then we get this error :
"Retrieving VM disks information...
Failed to retrieve "SCSI (0:0) Hard disk 1" disk information.
Check VM virtual hardware configuration. GetLocalText failed Client error: Cannot authenticate user. Soap fault. Cannot complete login due to an incorrect user name or password. .."
So we also added our ESX and ESXi servers to Veeam’s list of servers (File -> Add server -> ESX or ESXi host). And all works fine with jobs accessing to VMs directly through the ESX or ESXi hosts.
But whe would like to build jobs connected to our Vcenter.
Thank you for your help.
- SVP, Product Management
- Posts: 24308
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- Joined: Jan 01, 2006 1:01 am
- Location: Baar, Switzerland
- Product Manager
- Posts: 22697
- Liked: 1498 times
- Joined: Mar 30, 2009 9:13 am
- Full Name: Vitaliy Safarov
Please check if you're using a proper account, also make sure you're not using special characters for the password key. If this is not the case I would recommend to contact our support team directly.
- Posts: 2
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- Joined: Aug 02, 2011 2:04 am
- Full Name: Tony Velarde
Hope this helps someone!
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