Jobs fails unexpectedly, Veeam 4.1.2, Win2K8R2 64-bit

[snomn]

Hi,

one of my backup jobs keeps failing. Sometimes i get the error "Processing object "xxx". Job has failed unexpectedly" and sometimes the job just hangs, unable to stop it without killing processes/stopping services or booting the server.

I'll paste the last lines from the log files:

Code: Select all

[18.12.2010 03:54:13]Info  Guest agent control version info
[18.12.2010 03:54:13]Info  {
[18.12.2010 03:54:13]Info  Module name: [VeeamGuestAgentCtrl.dll].
[18.12.2010 03:54:13]Info  Module path: [C:\Program Files\Veeam\Backup and FastSCP\VeeamGuestAgentCtrl.dll].
[18.12.2010 03:54:13]Info  Module version: [4.1.2.125].
[18.12.2010 03:54:13]Info  }
[18.12.2010 03:54:13] <01> Info  VssGAConn: Connecting to "172.16.12.128", user "FIRM\confadm"
[18.12.2010 03:54:13]Info  Connecting to a remote host. Host: [172.16.12.128]. Specified account: [FIRM\confadm].
[18.12.2010 03:54:13]Info  Creating network logon session. User: [confadm]. Domain: [FIRM].
[18.12.2010 03:54:13]Info  Creating network logon session. User: [confadm]. Domain: [FIRM].. Ok.
[18.12.2010 03:54:13]Info  Creating network connection [%0]
[18.12.2010 03:54:13]Info  Impersonating network logon session.
[18.12.2010 03:54:13]Info  Impersonating network logon session.. Ok.
[18.12.2010 03:54:13]Info  Connecting to a remote host. Host: [172.16.12.128]. Specified account: [FIRM\confadm].Ok.
[18.12.2010 03:54:13] <01> Info  VssGAConn: Collecting guest metrics
[18.12.2010 03:54:13]Info  Impersonating network logon session.
[18.12.2010 03:54:13]Info  Impersonating network logon session.. Ok.
[18.12.2010 03:54:13]Info  Collecting guest  metrics.
[18.12.2010 03:54:13]Info  sv101_type: [0x9007]
[18.12.2010 03:54:13]Info  Target host is a server.
[18.12.2010 03:54:13]Info  Guest OS version: [6.0]
[18.12.2010 03:54:13]Info  Collecting information about the guest's platform type.
[18.12.2010 03:54:13]Info  PROCESSOR_ARCHITECTURE: [AMD64]
[18.12.2010 03:54:13]Info  Guest OS platform: [AMD64].
[18.12.2010 03:54:13]Info  Collecting information about the guest's platform type.Ok.
[18.12.2010 03:54:13]Info  Guest OS: [Longhorn].
[18.12.2010 03:54:13]Info  Collecting guest  metrics.Ok.
[18.12.2010 03:54:13] <01> Info  VssGAConn: Guest operation system: type EVeeamOs2008, platform EVeeamAmd64, version 6.0 
[18.12.2010 03:54:13]Info  Impersonating network logon session.
[18.12.2010 03:54:13]Info  Impersonating network logon session.. Ok.
[18.12.2010 03:54:13] <01> Info  VssGAConn: Installing agent
[18.12.2010 03:54:13]Info  Installing agent.
[18.12.2010 03:54:13]Info  Impersonating network logon session.
[18.12.2010 03:54:13]Info  Impersonating network logon session.. Ok.
[18.12.2010 03:54:13]Info  The guest agent service will be registered with the following service account: []. 

Every time the job is experiencing this problem, the log file's last entry is "Info The guest agent service will be registered with the following service account: []. " The problem occurs at different VMs within the same backup job.

Any suggestions on what could solve the problem?

snomn

[Vitaliy S.]

Hello Steffen,

In order to get assistance on technical issues, please contact our support team and provide them all the log files for investigation, as explained when you click New Topic.

Thanks!

[snomn]

Apologies