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zak2011
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Jobs which were previously running

Post by zak2011 » Jul 07, 2012 12:46 pm

Since i am running a trial of VBR6.1 now, i dont have a support case ID, could i post in the error for the failed job. These jobs were running properly and now it keeps failing with the following message
Error: Client error: There is no FIB [summary.xml] in the specified restore point. Failed to restore file from local backup. VFS link: [summary.xml]. Target file: [MemFs://Tar2Text]. CHMOD mask: [0].

What could be the issue?
Thanks

Cokovic
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Re: Jobs which were previously running

Post by Cokovic » Jul 07, 2012 4:08 pm

As far as i know you are eligible for support requests even with a trial version within your trial period :wink:

zak2011
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Re: Jobs which were previously running

Post by zak2011 » Jul 07, 2012 8:03 pm

Thanks for the reply Haris. Does the error in the above post give any clue as to why the job failed?

ZachW
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Re: Jobs which were previously running

Post by ZachW » Jul 07, 2012 9:23 pm

This error is referring to an FIB ( File in Backup ) that is missing from that specific point. The file that is missing is the summary.xml file, which is xml data that holds data about that point and what the point contains.

Vitaliy S.
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Re: Jobs which were previously running

Post by Vitaliy S. » Jul 07, 2012 9:30 pm

Arun, kindly ask you to follow our forums rules, otherwise your posts will be removed. If you have any technical issue, please do contact our support team for assistance. Thanks!

zak2011
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Re: Jobs which were previously running

Post by zak2011 » Jul 08, 2012 7:16 am

Thanks Vitaliy. I am glad to know i can contact support and get a case id when using the trial.
Thanks!

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