Comprehensive data protection for all workloads
Post Reply
lcwinme
Novice
Posts: 3
Liked: never
Joined: May 03, 2010 11:28 pm
Full Name: Cong Li
Contact:

Latest veeam backup crashs VM on ESX3.5U2

Post by lcwinme »

Hello,

Veeam started to crash VMs on ESX3.5 U2 since I upgraded Veeam to the latest version 4.1.1. Crashed VMs were randomly selected among 10VMs running on one ESX 3.5 U2 host. VM crashed when Veeam was trying to delete snapshot created before backup. I tired both API and VCB mode but the problem still exsits.

All the other VMs running on vSphere are fine. Please help.


Regards,

Cong

Gostev
SVP, Product Management
Posts: 26679
Liked: 4268 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Latest veeam backup crashs VM on ESX3.5U2

Post by Gostev »

Hello, I have not seen this issue reported before. Please contact our support directly for assistance with technical issues like this, as full logs research is usually required. Instructions on opening a support case are displayed when you click New Topic. Thanks.

lcwinme
Novice
Posts: 3
Liked: never
Joined: May 03, 2010 11:28 pm
Full Name: Cong Li
Contact:

Re: Latest veeam backup crashs VM on ESX3.5U2

Post by lcwinme »

Already raised a support request long time ago. I was told by the first level support that the case had been escalated to next level support two weeks ago. And never hear back from support since then...

Vitaliy S.
Product Manager
Posts: 24243
Liked: 1859 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Latest veeam backup crashs VM on ESX3.5U2

Post by Vitaliy S. »

Hello, could you please tell us your ticket number so we could check your case status in our support ticketing system.

lcwinme
Novice
Posts: 3
Liked: never
Joined: May 03, 2010 11:28 pm
Full Name: Cong Li
Contact:

Re: Latest veeam backup crashs VM on ESX3.5U2

Post by lcwinme »

The case number is 523349

Gostev
SVP, Product Management
Posts: 26679
Liked: 4268 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Latest veeam backup crashs VM on ESX3.5U2

Post by Gostev »

Looks like there was a mistake in status set upon escalation. Corrected.

Post Reply

Who is online

Users browsing this forum: No registered users and 33 guests