Comprehensive data protection for all workloads
Post Reply
teldredge
Lurker
Posts: 2
Liked: never
Joined: Apr 23, 2009 4:42 am
Full Name: Todd Eldredge
Contact:

License error

Post by teldredge »

Waiting for my permanent license so i installed an eval license and get the following error when i run a backup or replicate. also the servers do not show up in licensed hosts. It says I have 29 days left.

Checking License
Index was outside the bounds of the array

Gostev
SVP, Product Management
Posts: 26679
Liked: 4268 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: License error

Post by Gostev »

Todd, most likely the license got generated incorrectly. Please contact our support or sales from new license (and please provide existing licenses so that we could investigate what is happening).

teldredge
Lurker
Posts: 2
Liked: never
Joined: Apr 23, 2009 4:42 am
Full Name: Todd Eldredge
Contact:

Re: License error

Post by teldredge »

Got a different license with the same error. Any ideas?

Gostev
SVP, Product Management
Posts: 26679
Liked: 4268 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: License error

Post by Gostev »

No ideas - I have not seen such issue reported before. May be some unusual host name in your environment is causing this. Our support should be able to find the exact reason from logs. Please open a case and provide both licenses along with all logs from Help | Support information.

Ben Milligan
Expert
Posts: 173
Liked: 40 times
Joined: Jan 01, 2006 1:01 am
Contact:

Re: License error

Post by Ben Milligan »

teldredge;

There is an issue when an ESX host in a farm has either disconnected, or has another problem related to it's own licensing. We have a fix for this particular problem at this point in time, please advise if you have already recieved it via Support, or if you still require this correction.

Thanks!

Post Reply

Who is online

Users browsing this forum: Google [Bot] and 26 guests