Mail Notification error

[DedeF62]

Hello Everybody ,

I have set my email notification with the correct username and password, to email me when backups complete. I never get the notification. When I click the button to send the test message I never get the test message, and it display "unable to connect to SMTP server because of invalid credentials or connection settings" but everythings it's ok .

I use OVH smtp server and i have specify the good port (465).

do you have an idea to solved my problem ?

[veremin]

The error message says it all: it's either connectivity or credentials problem. Kindly, reach our support team to confirm your setup. Thanks!

[DedeF62]

I've check everything , the credentials are ok ( copy and paste in webmail) and the server and port are good too. I don't know how it didn't work. The test mail take many time before the error display

[veremin]

The next recommended step is to open a support ticket and let support engineer assist you with the investigation process. Thanks!