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pantoufle
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Manage Credentials - after v7 upgrade

Post by pantoufle » Sep 10, 2013 3:24 pm

Hi,

I upgrade my staging environment from 6.5 patch 3 to v7 today.

When i click on "Manage credentials" i can see many accounts "set by automated upgrade".

Nevertheless, i can't delete those accounts...

They are linked to some "Host Objects" but those server don't exist anymore ( Old infrastructure ).

=> "Unable to delete credentials XXXXXXX because they are currently in use. See details for more info"

Host Type -> vcenter server

How to find those "Zombie Hosts" in order to do a proper clean-up.

Thanks ;)

foggy
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Re: Manage Credentials - after v7 upgrade

Post by foggy » Sep 10, 2013 3:33 pm

If you are unable to remove those obsolete objects from the Veeam B&R console, I believe support will be able to assist you in this, please contact them directly.

tullio
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Re: Manage Credentials - after v7 upgrade

Post by tullio » Nov 13, 2013 9:58 am

I have the same problem,

I have a case open with Veeam Support (00465146).

Can you Help me?

foggy
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Re: Manage Credentials - after v7 upgrade

Post by foggy » Nov 13, 2013 3:38 pm

Have you heard back from support already? They should be able to help you to cleanup the database.

tullio
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Re: Manage Credentials - after v7 upgrade

Post by tullio » Nov 13, 2013 3:42 pm 1 person likes this post

Hi,

First replay from support:

1) backup VeeamBackup Database

2) DELETE [VeeamBackup].[dbo].[Credentials] WHERE description = 'REPLACE_IT_WITH_YOUR_DESCRIPTION'


I wait 2nd replay from Support for delete the old vcenter server.

pomaskin
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Re: Manage Credentials - after v7 upgrade

Post by pomaskin » Oct 10, 2014 7:57 am

May be this is a bug and will fix in the next update?

foggy
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Re: Manage Credentials - after v7 upgrade

Post by foggy » Oct 10, 2014 10:21 am

Mihail, could you please elaborate on what specific issue you are talking about? Thanks.

pomaskin
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Re: Manage Credentials - after v7 upgrade

Post by pomaskin » Oct 11, 2014 4:20 pm

I'm trying to delete old user credentials, but you receive a message that the credentials used by the server. I have verified that this server is not in the program settings.

foggy
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Re: Manage Credentials - after v7 upgrade

Post by foggy » Oct 15, 2014 1:06 pm

As suggested, you can contact technical support for help in removing credentials from the database. Currently there are no known issues regarding this, however I've asked QC to keep this in mind.

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