Comprehensive data protection for all workloads
Post Reply
solidu5
Novice
Posts: 6
Liked: never
Joined: Feb 13, 2019 11:46 am
Full Name: Tom Smith
Contact:

Merging licences questions

Post by solidu5 » Feb 25, 2019 9:20 am

Hello all

Since upgrading to 9.5 u4 i have some questions about the new licencing model,

Currently we have Veeam backup essentials for 4 hyper-v sockets, which previously was perpetual and we only just had to renew maintenance, we also had a subscription to backup 2 separate physical servers also.

Now with 9.5 u4 am i right in thinking that with merging our perpetual and subscription licenses, that our 4 socket licence is no longer perpetual and now we must renew into a subscription model to continue to backup up our VMs on our hyper-v hosts, that we thought would be licenced forever?

wishr
Veeam Software
Posts: 1163
Liked: 117 times
Joined: Aug 07, 2018 3:11 pm
Full Name: Fedor Maslov
Contact:

Re: Merging licences questions

Post by wishr » Feb 25, 2019 9:53 am

Hi Tom,

Certainly not. You can keep using our perpetual license and even renew the support. Please check our licensing policy for more info.

Thanks,
Fedor

solidu5
Novice
Posts: 6
Liked: never
Joined: Feb 13, 2019 11:46 am
Full Name: Tom Smith
Contact:

Re: Merging licences questions

Post by solidu5 » Feb 25, 2019 10:12 am

Hi Fedor

Thanks for your response, so judging by what i'm reading, the expiration date shown in the license section in the Veeam B&R console is just for maintenance? because there is also a "support expiration date", which is 31 days after the first expiration date, i'm assuming that's just the grace period for us to renew our maintenance?

wishr
Veeam Software
Posts: 1163
Liked: 117 times
Joined: Aug 07, 2018 3:11 pm
Full Name: Fedor Maslov
Contact:

Re: Merging licences questions

Post by wishr » Feb 25, 2019 10:32 am

It depends. Could you please post a screenshot of the "License Information" window? There are separate license parameters called "Expiration date" and "Support expiration date".

Thanks in advance,
F

solidu5
Novice
Posts: 6
Liked: never
Joined: Feb 13, 2019 11:46 am
Full Name: Tom Smith
Contact:

Re: Merging licences questions

Post by solidu5 » Feb 25, 2019 10:40 am

Ok i've uploaded a screenshot here: https://imgur.com/a/nxmYx9o

Thanks

wishr
Veeam Software
Posts: 1163
Liked: 117 times
Joined: Aug 07, 2018 3:11 pm
Full Name: Fedor Maslov
Contact:

Re: Merging licences questions

Post by wishr » Feb 25, 2019 11:37 am

Hi Tom,

Thanks for sharing, now it's clear.

Those are the Subscription license expiration and support Expiration dates that were taken from the subscription license during the merge process. When you merge a Perpetual license with a Subscription license (only one license can be used in B&R 9.5 Update 4) it becomes a Subscription one and should be renewed - that's logical if you'd like to keep backing up your physical servers.

Please note that for Subscription licenses the license expiration date is always the same as the Support expiration date. Since the support is about to expire, 30days of grace period have been added - that's why those dates now differ from each other.

Your perpetual license is still valid and remains available for downloading at our Licensing portal. Once the Subscription license will end (if not renewed) you can simply download your Perpetual license, install it using B&R UI, and keep using your 4 sockets.

Also, there is a good post by Gostev covering the new and legacy licensing concepts - worth checking.

Hope this helps,
F

solidu5
Novice
Posts: 6
Liked: never
Joined: Feb 13, 2019 11:46 am
Full Name: Tom Smith
Contact:

Re: Merging licences questions

Post by solidu5 » Feb 25, 2019 11:51 am

Thanks for the information, However according to our licence portal, our Veeam Agent subscription Licences for our 2 separate physical servers expire Sept. 2021 & Sept. 2023 (These are 2 separate licences with 2 support IDs) , the date shown on the screenshot i attached matches the expiry of the basic support contract we have for Veeam backup essentials.

Did i do something wrong in the merge process? because judging by your explanation it should show the exp. date of the Veeam Agent and say the expiry date is Sept. 2021? (Assuming it will show the earlier expiry date of the 2 subscriptions)

wishr
Veeam Software
Posts: 1163
Liked: 117 times
Joined: Aug 07, 2018 3:11 pm
Full Name: Fedor Maslov
Contact:

Re: Merging licences questions

Post by wishr » Feb 25, 2019 12:42 pm

This is the expected behavior. During the license merge process, the earliest expiration date is taken from all merged licenses. However, even after the merged license expires, you can still download and install individual license files which are still not expired (for example, one of your remaining Agent licenses). Or, you can merge any unexpired licenses again.

solidu5
Novice
Posts: 6
Liked: never
Joined: Feb 13, 2019 11:46 am
Full Name: Tom Smith
Contact:

Re: Merging licences questions

Post by solidu5 » Feb 25, 2019 12:44 pm

Good info to know! thanks very much for your help

wishr
Veeam Software
Posts: 1163
Liked: 117 times
Joined: Aug 07, 2018 3:11 pm
Full Name: Fedor Maslov
Contact:

Re: Merging licences questions

Post by wishr » Feb 25, 2019 12:47 pm

You are most welcome, Tom. If any additional questions arise - just let us know!

Gostev
SVP, Product Management
Posts: 24809
Liked: 3567 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Merging licences questions

Post by Gostev » Feb 25, 2019 5:15 pm

wishr wrote:
Feb 25, 2019 12:42 pm
This is the expected behavior. During the license merge process, the earliest expiration date is taken from all merged licenses. However, even after the merged license expires, you can still download and install individual license files which are still not expired (for example, one of your remaining Agent licenses). Or, you can merge any unexpired licenses again.
Of course, to make life simpler for you, we recommend that you co-term all your contracts at the next renewal, so that in future they all expire on the same day. Thanks!

paarth164
Enthusiast
Posts: 33
Liked: 2 times
Joined: Dec 03, 2018 1:54 pm
Full Name: parth
Contact:

[MERGED] Update 4 license merge Expiration

Post by paarth164 » Feb 25, 2019 5:59 pm

Just wanted to make sure I have understood properly.

Perpetual License - Expires in 2030
Subscription License - Expires in 2020

For update 4, after merging these two I will get single license file with expiry date showing 2020 (the earliest one).
After expiry period of subscription license my perpetual license will still be usable up to 2030. Am I getting it right or will the perpetual license expire with subscription license?

Vitaliy S.
Product Manager
Posts: 23001
Liked: 1557 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Merging licences questions

Post by Vitaliy S. » Feb 25, 2019 7:08 pm 1 person likes this post

You're getting it right, you will still be able to use your perpetual license key. Please take a look at this thread for clarifications. Thanks!

paarth164
Enthusiast
Posts: 33
Liked: 2 times
Joined: Dec 03, 2018 1:54 pm
Full Name: parth
Contact:

Re: Merging licences questions

Post by paarth164 » Feb 25, 2019 7:14 pm

Thanks

Post Reply

Who is online

Users browsing this forum: Google [Bot] and 16 guests