we have set up the new Entra Backup in 12.3 and it works so far (at least according to the job log).
However, if I now try to start a restore here, I only get an error message.
An error occurred accessing the database. This usually means that the connection to the database failed.
Check that the connection string is correct and that the appropriate DbContext constructor is being used to specify it or find it in the application's config file.
See http://go.microsoft.com/fwlink/?LinkId=386386 for information on DbContext and connections.
See the inner exception for details of the failure.
Does anyone else have this error? B&R runs on MSSQL (2022), PostgreSQL is 15.10.2 (just for ENTRA ID Backup and Veeam365)
I've updated your comment to replace the contract ID with your correct case number: 07526582.
I found one similar case. I will share it with your support engineer.
But for now, please continue the troubleshooting process with our customer support team. I also see that you're in the process of scheduling a remote session.
Am I correct in understanding that you initially encountered a different error described here.
After properly configuring the Entra ID backup repository, that error disappeared, and a different one appeared, as shown in the screenshot?
The second issue is unknown to us, so we kindly ask you to collect debug logs and add them to the existing case, as they are currently not present there.
Yes, at first the error was as described in https://www.veeam.com/kb4653 (that a PostgreSQL connection must be created for Entra ID backup). It was created, backup set up and backup has run (every day so far without error).
If I now want to perform a restore, the new error appears. It's actually quite simple.
PS: I have uploaded the VEEAM logs of the last two days.
As I mentioned above, we'll need new debug logs to understand the root cause of this issue.
My assumption is that the Entra ID backup repository was incorrectly configured through the DB connection utility; perhaps the password for the user wasn't set or something else— the logs will be able to give us a more precise indication.
In general, I see the Entra ID backup DB in the PostgreSQL Admin and the backup itself runs without errors (it shouldn't with a wrong password or setting, right?).
Hi, i have a same issue. I can perform backup but not restore.
I configured "postgres" account in connection wizard entra id section. The "postgres" account is fulladmin with superuser role
It seems that i'm using a windows account instead "postgres" account
