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limk
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monthly usage reports

Post by limk »

I think since version 9, I started receiving by the end of each month, a monthly usage report. I didn't set it up,
it started by itself. Now it stopped, also by itself.
I walked all over B&R Console and Enterprise Manager and couldn't find where to trigger it again. Please
enlighten me.

Kind Regards,
Limor Kosovsky
The Hebrew University of Jerusalem

Mike Resseler
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Re: monthly usage reports

Post by Mike Resseler »

Hi Limor,

First: Welcome to the forums!

Second: Can you check if automatic usage logging is still on? https://helpcenter.veeam.com/docs/backu ... tml?ver=95

Thanks
Mike

limk
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Re: monthly usage reports

Post by limk »

Thanks and also for your prompt reply.
OK, I read the topic. I never had a rented license, ours is perpetual and always was.

Mike Resseler
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Re: monthly usage reports

Post by Mike Resseler »

Are you using Veeam ONE? Or only VBR and Enterprise Manager?

limk
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Re: monthly usage reports

Post by limk »

Only VBR and Ent. Manager.

veremin
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Re: monthly usage reports

Post by veremin »

Have you ever merged licenses? If you open a license information window (menu -> license information), what type of license can you see there? Perpetual?

If so, kindly, contact our support team, as owners of perpetual licenses should not get automatic license usage reports.

limk
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Re: monthly usage reports

Post by limk »

OK, thanks, will do.

veremin
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Re: monthly usage reports

Post by veremin »

Just to clarify a situation a little bit - owners of perpetual license should not get automatic usage reports. The fact that you do not get it now is expected behaviour.

You can open a ticket now to check why the report has been generated previously or wait till the issue re-occurs (if ever) and reach support team after that.

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