Move from Community Edtion to Backup Essentials

[joao.carvalho]

We have an installation of Veeam Community Edition and purchased a license of Veeam Backup Essentials (5 instances).

I tried to install this new license on the Community Edition but it gives an error: "License has expired". Which is not true, of course.

Is it possible to convert this Community installation to the paid one?

[Mildur]

Hi Joao

Welcome to the forum.

Yes, that‘s possible.
If you have issues with your new license please open a licensing case under https://my.veeam.com:
https://www.veeam.com/kb1771

Or ask your reseller why the license has expired.

Best,
Fabian

[joao.carvalho]

Indeed it works. There was a mistake on our side. Issue is resolved.