Multiple job notifications on Update 4

[mcvosi]

I have been receiving multiple notifications for backup copy jobs after installing Update 4.

Anyone else seeing this?

[foggy]

Hi Matthew, could you please describe the behavior in a bit more detail? What kind of notifications do you receive that you believe you should not? Is it just that the specific notification arrives twice or something like that? Thanks.

[mcvosi]

For my backup copy jobs, I get 2-3 additional "successful" email notifications for job completions, however they say "0 VMs." These are in addition to the typical email notifications that list all the backed up VMs.

[cputnam]

mcvosi, any follow-up on this? I'm seeing the same thing.

[foggy]

Doesn't look expected, please contact support for investigation. Thanks!

[jossmi]

I don't have notifications enabled, but I have noticed that since I installed Update 4, backup copy jobs are running 3 times when the backup copy interval expires. There are no errors and no data copied by the first two jobs. The third job runs as expected and copies data. All of my backup jobs are scheduled to run at the top of the hour. All backup copy job intervals expire 15 minutes after the hour.

Have you opened a support case yet?

[jonom]

I've been seeing the same behaviour.

[Dima P.]

Folks,

Please if you see the same behavior open the support case and share the case ID with us. We cannot reproduce this issue, so need debug logs to investigate the root cause. Thank you in advance!

[nitramd]

I'm seeing emails regarding the statistics of my SOBRs, e.g, free space, used space, and capacity.

Other emails I'm seeing are from backup copy jobs that indicate Success with the number of VMs as zero and the text "All tasks have already been processed".

[jonom]

Just opened a ticket, #03430450.

[GregorD]

this is a bug. i become yesterday a internal fix from Veeam. and today no additional mail were sended.
my Case number is ID# 03427248 and you can said this is the solution.

[veremin]

I'm seeing emails regarding the statistics of my SOBRs, e.g, free space, used space, and capacity.

This is expected - the SOBR daily report has been added in Update 4.

Use this regkey, if you'd like to disable it.

Thanks!

[nitramd]

Gregor, thank you for posting the solution. I opened a case, # 03437607, then applied the hotfix -> no more additional email.

[nitramd]

Vladimir, thank you for the regkey hack. I'll apply that as soon as I get a chance.

[veremin]

You're welcome.

In the next product release we will make SOBR daily report respect global notification settings, meaning you will be able to define action when to get it: on success, on warning or on error only.

Thanks!

[guitarfish]

Ever since Update 4, I'm now getting 2 email messages for Backup Copy jobs. When the copy interval expires, an email message is sent "All tasks have been processed." This never used to happen (going back around 7 years since I've been using it). When the BC job runs & completes the copy, another message is sent with the VM name, amount of data sent, etc. The second message matters, the first one is meaningless. When you have many BC jobs running daily, all the extraneous messages are a large nuisance. I'm not sure why this change was put in place, and I wish there was a way to prevent it.

[Vitaliy S.]

Please contact our support team to obtain a hotfix for this issue. Feel free to refer to one of the ticket IDs mentioned in this thread to speed up the troubleshooting process. Thanks!