Comprehensive data protection for all workloads
Post Reply
FrancWest
Veteran
Posts: 536
Liked: 111 times
Joined: Sep 17, 2017 3:20 am
Full Name: Franc
Contact:

NetApp ONTAP 9.14.1 panic when using backup from storage snapshots

Post by FrancWest » 1 person likes this post

Beware: we just hit a bug in NetApp ONTAP 9.14.1 where the use of backup from storage snapshots causes the cluster nodes to panic during or after a Veeam backup job. The only workaround is to disable storage integration in Veeam. The bug is related to a creating a volume clone. NetApp has fixed this bug in 9.14.1P5 which was released today.

https://mysupport.netapp.com/site/bugs- ... TAP-211013
Mildur
Product Manager
Posts: 10100
Liked: 2696 times
Joined: May 13, 2017 4:51 pm
Full Name: Fabian K.
Location: Switzerland
Contact:

Re: NetApp ONTAP 9.14.1 panic when using backup from storage snapshots

Post by Mildur »

Hi Franc

Thank you for letting us know.
Just to ask, did you also opened a case with our support team or was it just with NetApp?
I will share your topic with our storage team. Thanks again.

Best,
Fabian
Product Management Analyst @ Veeam Software
FrancWest
Veteran
Posts: 536
Liked: 111 times
Joined: Sep 17, 2017 3:20 am
Full Name: Franc
Contact:

Re: NetApp ONTAP 9.14.1 panic when using backup from storage snapshots

Post by FrancWest » 1 person likes this post

Hi Fabian,

it was only with NetApp. BugID is CONTAP-211013. Any operation that creates a volume clone might trigger this bug.
Mildur
Product Manager
Posts: 10100
Liked: 2696 times
Joined: May 13, 2017 4:51 pm
Full Name: Fabian K.
Location: Switzerland
Contact:

Re: NetApp ONTAP 9.14.1 panic when using backup from storage snapshots

Post by Mildur » 2 people like this post

Thank you.
I have already shared it with my colleague from our NetApp team.

Best,
Fabian
Product Management Analyst @ Veeam Software
ybarrap2003
Veeam Software
Posts: 85
Liked: 26 times
Joined: Apr 07, 2021 9:15 pm
Full Name: Pete Ybarra
Contact:

Re: NetApp ONTAP 9.14.1 panic when using backup from storage snapshots

Post by ybarrap2003 » 1 person likes this post

:D Thanks @Mildur I also shared with our QA team :D .
acw.calvinwong
Novice
Posts: 3
Liked: 3 times
Joined: Dec 27, 2023 6:32 am
Full Name: [ACW] Calvin Wong
Contact:

Re: NetApp ONTAP 9.14.1 panic when using backup from storage snapshots

Post by acw.calvinwong » 1 person likes this post

we have one similar case just patch to P5 and observing. :)
ybarrap2003
Veeam Software
Posts: 85
Liked: 26 times
Joined: Apr 07, 2021 9:15 pm
Full Name: Pete Ybarra
Contact:

Re: NetApp ONTAP 9.14.1 panic when using backup from storage snapshots

Post by ybarrap2003 » 1 person likes this post

Thanks for the feedback @acw.calvinwong :D
acw.calvinwong
Novice
Posts: 3
Liked: 3 times
Joined: Dec 27, 2023 6:32 am
Full Name: [ACW] Calvin Wong
Contact:

Re: NetApp ONTAP 9.14.1 panic when using backup from storage snapshots

Post by acw.calvinwong » 1 person likes this post

@ybarrap2003, always welcome bro! FYI, that patched customer is so far so good.
ybarrap2003
Veeam Software
Posts: 85
Liked: 26 times
Joined: Apr 07, 2021 9:15 pm
Full Name: Pete Ybarra
Contact:

Re: NetApp ONTAP 9.14.1 panic when using backup from storage snapshots

Post by ybarrap2003 »

@acw.calvinwong thanks again for giving us a field update, always appreciated :D .
Post Reply

Who is online

Users browsing this forum: Google [Bot], ybarrap2003 and 90 guests