NetApp Ontap 9.x Storage Snapshot Support and Issues

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Re: NetApp Ontap 9.x Storage Snapshot Support and Issues

Veeam Logoby bacon_strips » Sun Mar 05, 2017 4:46 pm

I just updated my NetApp to 9.1P1 and my Veeam (9.5 U1) backup from snapshots does not work.

Probably should have checked compatibility before doing that one. :roll:

Any ETA for a fix?
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Re: NetApp Ontap 9.x Storage Snapshot Support and Issues

Veeam Logoby Gostev » Sun Mar 05, 2017 7:32 pm

Do you have a support case open? If yes, please post it here and we will escalate it to the corresponding dev team for review. Thanks!
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Re: NetApp Ontap 9.x Storage Snapshot Support and Issues

Veeam Logoby marco.horstmann » Sun Mar 05, 2017 7:53 pm

DerOest wrote:Ontap 9.1P1 fixed some issues, not sure if the one Marco talks about is one of them.
Has anyone heard anything regarding this?

https://mysupport.netapp.com/NOW/downlo ... tap/9.1P1/

Hi, I've no new update from NetApp regarding this issue.

I will try tomorrow to get a new status
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Re: NetApp Ontap 9.x Storage Snapshot Support and Issues

Veeam Logoby bacon_strips » Mon Mar 06, 2017 3:37 pm

I opened case 02090268.

Thank you.
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Re: NetApp Ontap 9.x Storage Snapshot Support and Issues

Veeam Logoby marco.horstmann » Mon Mar 06, 2017 4:36 pm 1 person likes this post

DerOest wrote:Ontap 9.1P1 fixed some issues, not sure if the one Marco talks about is one of them.
Has anyone heard anything regarding this?

https://mysupport.netapp.com/NOW/downlo ... tap/9.1P1/


Hi,

I've talked to the engineer from NetApp. Fix is planned in 9.1P3, which will be
probably available in April.

Regards
Marco
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Re: NetApp Ontap 9.x Storage Snapshot Support and Issues

Veeam Logoby flowe » Thu Mar 09, 2017 7:40 pm

bacon_strips wrote:I just updated my NetApp to 9.1P1 and my Veeam (9.5 U1) backup from snapshots does not work.

Probably should have checked compatibility before doing that one. :roll:

Any ETA for a fix?


Hi,

I have a problem at a customer of me, too. They upgraded to ONTAP 9.1RC2 before they bought veeam.
I think veeam don't recognize the LUNs (iSCSI and FibreChannel).

If I want to perform a backup from storage-snapshot, I get the following error-message:
"VM does not meet the requirements for storage snapshot based jobs"

NFS-Shares works well.

Do you have the same problem?
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Re: NetApp Ontap 9.x Storage Snapshot Support and Issues

Veeam Logoby DerOest » Fri Mar 10, 2017 6:56 am

Hi flowe,
i've had a problem that Veeam could not properly scan the Ontap9.1 System.
Always gave an error with ISCSI - we only use NFS for VMware! We have a dedicated SVM only serving NFS data, and this is where Veeam failed with ISCSI, which did not make sense to me at all.

But you've got NFS working? Guess I'll have to try again!

/edit: just checked again, we've updated to 9.1P1 in the meantime. Still the same error.
I rechecked the FAS-System in Veeam, Access options are "NFS" only. Yet, when i scan the storage, it says:

10.03.2017 08:09:48 Successfully determined NFS exports supported for backup from storage snapshots on storage FAS2650 using NFS client from proxy ...
10.03.2017 08:10:04 NFS share xxx from volumexxx corresponding VMware host is not registered with Veeam
10.03.2017 08:13:58 Failed to obtain list of VMs on NFS share xxx from snapshot yyy of volume xxx Error: There is no initiators available.


Not sure if i should open a case while 9.1 is not officially supported?
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Re: NetApp Ontap 9.x Storage Snapshot Support and Issues

Veeam Logoby marco.horstmann » Fri Mar 10, 2017 6:58 am

With 9.5 you can select in the Storage System Settings which Protocol should be scanned. Maybe this helps you.
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Re: NetApp Ontap 9.x Storage Snapshot Support and Issues

Veeam Logoby DerOest » Fri Mar 10, 2017 7:16 am

Hi Marco, you were too fast ;-) I was just editing my above post, but for better visibility, i'll put it here again:

just checked again, we've updated to 9.1P1 in the meantime. Still the same error.
I rechecked the FAS-System in Veeam, Access options are "NFS" only. Yet, when i scan the storage, it says:

10.03.2017 08:09:48 Successfully determined NFS exports supported for backup from storage snapshots on storage FAS2650 using NFS client from proxy ...

10.03.2017 08:10:04 NFS share xxx from volumexxx corresponding VMware host is not registered with Veeam
10.03.2017 08:13:58 Failed to obtain list of VMs on NFS share xxx from snapshot yyy of volume xxx Error: There is no initiators available.



Not sure if i should open a case while 9.1 is not officially supported?
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Re: NetApp Ontap 9.x Storage Snapshot Support and Issues

Veeam Logoby foggy » Fri Mar 10, 2017 12:55 pm

Yes, please open a case for this and provide your case ID here. Thanks.
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Re: NetApp Ontap 9.x Storage Snapshot Support and Issues

Veeam Logoby DerOest » Fri Mar 10, 2017 7:22 pm

Case #02096314 was created.
-> I've uploaded the logs and screenshots, hope it helps!
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Re: NetApp Ontap 9.x Storage Snapshot Support and Issues

Veeam Logoby bacon_strips » Mon Mar 20, 2017 4:33 pm

Marco, might you have a NetApp bug ID so I can track their progress on a fix?

Cheers
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Re: NetApp Ontap 9.x Storage Snapshot Support and Issues

Veeam Logoby marco.horstmann » Mon Mar 20, 2017 7:36 pm

Hi,

sorry I have no Bug ID.

Regards
Marco
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Re: NetApp Ontap 9.x Storage Snapshot Support and Issues

Veeam Logoby DerOest » Tue Mar 28, 2017 8:30 am

Hello everyone,

NFS with Ontap 9.1 works - my issues are resolved.

Cause: Despite all checklists being ticked off, on our FAS2650 no "public" LIFs for the NFS-SVM were created.
Only the "private"/non-routed/L2 internal Datastore-VLAN between Netapp and ESXi was created
-> While testing everything worked when i manually mapped the Datastores to the ESXi Hosts
-> But Veeam, coming from a "normal" routed L3 VLAN was not able to access, as the corresponding Netapp LIFs on this subnet were missing

So, it was a User error ;-)

But @Veeam: Please fix this behaviour, it is extremely misleading!
The Netapp SVM is NFS only, and in Veeam the Netapp is configured for NFS-access only. Yet, the error messages all point towards ISCSI/FC (Initiators, SAN, etc. all over the logs.)
In this case, Veeam should just scream "hey, i can not access this storage over NFS, fix it!" instead.

TLDR: No way for Veeam to access NFS Datastore, Veeam throws logs pointing towards ISCSI/FC, leading me to believe it's a Veeam-bug because 9.1 is not officially supported yet :roll:
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Re: NetApp Ontap 9.x Storage Snapshot Support and Issues

Veeam Logoby DerOest » Tue May 02, 2017 9:43 pm

marco.horstmann wrote:Hi,

sorry I have no Bug ID.

Regards
Marco

Hi Marco (et al),
Ontap 9.1P3 was released (I guess you already heard of this through other channels^^).
http://mysupport.netapp.com/NOW/downloa ... tap/9.1P3/

Just guessing, could this be the bug you mentioned?
1064560 Large file deletion or LUN unmap operations can stall on FlexClone volumes

Any news if Ontap 9.1(P3) will be supported by Veeam B&R 9.5 Update2?

Greetings from Germany!
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