not enough licenses, NFR license?

[Mechiel]

Hi community,

We are working on a new envoirement with a Intel Chassis with 3 blades and 1 seperate vcenter which is also backup server
The blades are running vmware esx 5.5
We have been running this setup for testing but the veeam keeps failing with the error: not enough licenses. The first time i saw it i just revoked a server from licensed hosts (there was only 1).

How can i resolve this issue? Would be nice to implement everything working....

thnx

[veremin]

Seems like the current license you use doesn't cover the combined number of sockets your servers have. Thanks.

[Mechiel]

Strange because it was working for a few weeks and NFR license should cover it all right?

[veremin]

What is the exact number of sockets you license can cover? What how many sockets do those hosts have?

[Vitaliy S.]

As far as I know NFR keys have a limited number of licensed sockets. In order to extend that you can contact your sales rep.

[Mechiel]

licensed sockets: 32
but when i click licenses hosts it says 2 vmware sockets available and 2 remaining ( because i cleared all the esx hosts)

I have 3 vmware hosts with all 2 cpu sockets...

[foggy]

I recommend contacting support, there could be some obsolete records of the old hosts in the database resulting in such behavior.

[Mechiel]

is it possible to contact support with an nfr?

[Vitaliy S.]

Here is a quote from our support policy regarding NFR keys:

We currently do not provide any phone support, nor provide response goals or response guarantees for free or NFR licensed products.

[foggy]

So basically, yes, you can contact support, just expect response time based on actual staff availability.