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AlainRussell
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Offsite Backup failing since 9.5 U3 - Support Case #02433569

Post by AlainRussell » Dec 21, 2017 5:47 pm

Hi, wondering if anyone else has seen an issue with offsite backups failing to a linux target (Synology NAS) since 9.5 U3.

We're getting the error below on all VMs

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Error: Channel errorOffset and length were out of bounds for the array or count is greater than the number of elements from index to the end of the source collection. Maximum retry count reached (5 out of 5)
The configuration backup job is failing with the error below (also since the upgrade to U3)

Code: Select all

21/12/2017 10:01:19 a.m. Error during request file item '/volume1/VeeamBackup/VeeamConfigBackup/VEEAM-BACKUP'
21/12/2017 10:01:19 a.m. Error Moving configuration backup to repository Office Repository

foggy
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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Post by foggy » Dec 22, 2017 12:04 pm

Hi Alain, we haven't seen this issue reported before, please continue investigating with your support engineer. I can see that your case is already moving on.

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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Post by dennism82 » Dec 22, 2017 5:46 pm

I had the same issue after migrating from CIFS to Linux on my synology's. Reverted back to CIFS for now for the BCJ's, normal backups are still going on the linux repository as they seem to have no issue.

Should you get a solution i'm very interested.

AlainRussell
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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Post by AlainRussell » Dec 23, 2017 7:34 pm

I've switched to CIFS for the Christmas break, the re-mapped backups were picked up ok and are processing without error now.

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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Post by Robvil » Jan 04, 2018 5:21 pm

I am seeing the same issue and i am also backup up to a linux over ssh.
I am not able to switch to smb/cifs as this would require the load to be moved to my veeam VBR server which is on another site. Too much traffic going over the wan.

v.Eremin
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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Post by v.Eremin » Jan 04, 2018 5:47 pm

Just to clarify - you started seeing this issue immediately after update (before that everything had worked smoothly)? What type of job are you using? Backup or backup copy one? Have you switched repositories recently?

Also, do you mind opening a support ticket and providing support team with corresponding logs?

Thanks.

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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Post by Robvil » Jan 04, 2018 5:55 pm

started hust after updating to U3 and everything worked smoothly until then.
It is a backup copy job.

I have opened a case and provided my logs. Case number 02454477

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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Post by v.Eremin » Jan 04, 2018 5:57 pm

Passed the information to our QA team; will update the topic, once more information is available. Thanks.

Robvil
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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Post by Robvil » Jan 06, 2018 4:11 pm

Tried to re-create the backup copy job, and remap, but same error. Now data is transfered to the repository.
Now some of my backups of VM suddenly starts to not use CBT several days after upgrading to update3.

This update seems very buggy.

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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Post by Gostev » Jan 15, 2018 11:02 pm

Hi all, the issue is believed to be caused by non-standard transmit window size used by some SSH servers, and the hot fix is currently in testing. Thanks!

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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Post by Robvil » Jan 16, 2018 2:25 pm

Got a hotfix today from support which seems to fix the issue

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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Post by Martin Damgaard » Mar 25, 2018 10:38 am

Gostev wrote:Hi all, the issue is believed to be caused by non-standard transmit window size used by some SSH servers, and the hot fix is currently in testing. Thanks!
What is the easiest way to get this hotfix?

I am currently seeing the excact same problem on our Synology Linux repository, after upgrading to 9.5 U3.
Backup copies seems to be transferred OK. But it gets stuck around 85% on merging.

Stragely enough our QNAP Linux repository at another remote location (same Veeam B&R server) have not showed any issues.

v.Eremin
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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Post by v.Eremin » Mar 25, 2018 5:53 pm

The easiest way is to open a support ticket, let support engineer check whether the root cause for the problem experienced is the same and apply the hot fix, if necessary. Thanks.

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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Post by omegagx » Apr 23, 2018 1:43 pm

What's the link to the KB article describing this issue? I assume since the issue was serious enough to require a hotfix, it warrants a KB article.
It would be much easier and faster to read that and check if the issue I am encountering is the same as the one above than opening a support incident and waiting for support.

Thank you.

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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Post by SebCharp » May 17, 2018 9:08 am

Hi folks,

I got exactly the same issue. It does work fine on our local Synology NAS, but it failed on our remote NAS (connected through a Watchguard VPN).
How shall I process to get the hotfix?

BR,
Seb

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