Offsite Backup failing since 9.5 U3 - Support Case #02433569

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Offsite Backup failing since 9.5 U3 - Support Case #02433569

Veeam Logoby AlainRussell » Thu Dec 21, 2017 5:47 pm

Hi, wondering if anyone else has seen an issue with offsite backups failing to a linux target (Synology NAS) since 9.5 U3.

We're getting the error below on all VMs

Code: Select all
Error: Channel errorOffset and length were out of bounds for the array or count is greater than the number of elements from index to the end of the source collection. Maximum retry count reached (5 out of 5)

The configuration backup job is failing with the error below (also since the upgrade to U3)

Code: Select all
21/12/2017 10:01:19 a.m. Error during request file item '/volume1/VeeamBackup/VeeamConfigBackup/VEEAM-BACKUP'
21/12/2017 10:01:19 a.m. Error Moving configuration backup to repository Office Repository
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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Veeam Logoby foggy » Fri Dec 22, 2017 12:04 pm

Hi Alain, we haven't seen this issue reported before, please continue investigating with your support engineer. I can see that your case is already moving on.
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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Veeam Logoby dennism82 » Fri Dec 22, 2017 5:46 pm

I had the same issue after migrating from CIFS to Linux on my synology's. Reverted back to CIFS for now for the BCJ's, normal backups are still going on the linux repository as they seem to have no issue.

Should you get a solution i'm very interested.
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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Veeam Logoby AlainRussell » Sat Dec 23, 2017 7:34 pm

I've switched to CIFS for the Christmas break, the re-mapped backups were picked up ok and are processing without error now.
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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Veeam Logoby Robvil » Thu Jan 04, 2018 5:21 pm

I am seeing the same issue and i am also backup up to a linux over ssh.
I am not able to switch to smb/cifs as this would require the load to be moved to my veeam VBR server which is on another site. Too much traffic going over the wan.
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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Veeam Logoby v.Eremin » Thu Jan 04, 2018 5:47 pm

Just to clarify - you started seeing this issue immediately after update (before that everything had worked smoothly)? What type of job are you using? Backup or backup copy one? Have you switched repositories recently?

Also, do you mind opening a support ticket and providing support team with corresponding logs?

Thanks.
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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Veeam Logoby Robvil » Thu Jan 04, 2018 5:55 pm

started hust after updating to U3 and everything worked smoothly until then.
It is a backup copy job.

I have opened a case and provided my logs. Case number 02454477
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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Veeam Logoby v.Eremin » Thu Jan 04, 2018 5:57 pm

Passed the information to our QA team; will update the topic, once more information is available. Thanks.
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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Veeam Logoby Robvil » Sat Jan 06, 2018 4:11 pm

Tried to re-create the backup copy job, and remap, but same error. Now data is transfered to the repository.
Now some of my backups of VM suddenly starts to not use CBT several days after upgrading to update3.

This update seems very buggy.
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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Veeam Logoby Gostev » Mon Jan 15, 2018 11:02 pm

Hi all, the issue is believed to be caused by non-standard transmit window size used by some SSH servers, and the hot fix is currently in testing. Thanks!
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Re: Offsite Backup failing since 9.5 U3 - Support Case #0243

Veeam Logoby Robvil » Tue Jan 16, 2018 2:25 pm

Got a hotfix today from support which seems to fix the issue
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