.ost files delted when AAP is enabled

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Re: .ost files delted when AAP is enabled

Veeam Logoby stoal76 » Mon Sep 18, 2017 10:28 pm

Did Veeam ever have a solution for this problem, as we have just had it happen after moving a remote desktop server to a server 2016 Hyper-V host, and we have application aware processing enabled and are excluding OST files.
stoal76
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Re: .ost files delted when AAP is enabled

Veeam Logoby foggy » Wed Sep 20, 2017 2:13 pm

Hi Shane, as far as I can get from the support case notes, the recommendation given to OP was to contact MS with this. The case itself was closed due to no response from the customer, so I cannot check the outcome and recommend you to open your own case for verification.
foggy
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Re: .ost files delted when AAP is enabled

Veeam Logoby stoal76 » Sun Sep 24, 2017 11:32 pm

I have had the same response from the Veeam support ticket I created, I'm not sure I want to pay Microsoft for a support case when the issue is only occurring while we are using Veeam to backup the remote desktop server.

I would have thought Veeam support should be raising a case with Microsoft on this?
stoal76
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Re: .ost files delted when AAP is enabled

Veeam Logoby foggy » Tue Sep 26, 2017 9:54 am

As far as I know, you do not have to pay for the case if it finds out that the issue is on their side (which is likely, as far as I can get).
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