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szwicker
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Please advise on this error

Post by szwicker » Feb 26, 2010 7:54 am

Creating snapshot VSSFreezer: -2147217389 Backup job failed. Cannot create a shadow copy of the volumes containing writer's data. Cannot prepare the [NTDS] data to a subsequent restore operation. Cannot process NTDS data. Cannot create a backup copy of the BCD. Cannot get [BcdStore] object. COM error: Code: 0x80041013

TrevorBell
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Re: Please advise on this error

Post by TrevorBell » Feb 26, 2010 8:03 am

Have you got enough free space on the drive that is being backed up ?

As i get the error below when i try and backup a drive with less than 300mb free...

Creating snapshot
VSSFreezer: -2147467259 Backup job failed.
Cannot create a shadow copy of the volumes containing writer's data.
VSS asynchronous operation is not completed. Operation: [Shadow copies commit]. Code: [0x8004231f].

szwicker
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Re: Please advise on this error

Post by szwicker » Feb 26, 2010 9:08 am

Do you mean source on the destination where I'm copying it to or in the VM itself?

Vitaliy S.
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Re: Please advise on this error

Post by Vitaliy S. » Feb 26, 2010 10:05 am

Hello Seth,

Sounds like source VM has some VSS framework issue. Try running the following two commands in the VM and see if output contains any errors:

Code: Select all

vssadmin list writers
vssadmin list providers
Also, could you please check whether you see any errors in Event Log on that VM?

Thank you!

szwicker
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Re: Please advise on this error

Post by szwicker » Feb 26, 2010 4:07 pm

No errors. Every writer came back clean and the provider showed the standard MS Shadow Copy provider.

Vitaliy S.
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Re: Please advise on this error

Post by Vitaliy S. » Feb 26, 2010 4:54 pm

Seth,

That's weird, do you see any errors in the application Event log with such an ID: 0x80041013? I've just googled for this error and it seems like there is an issue with the provider load. Please refer to our technical support team for assistance, and we will be able to investigate this issue more deeply.

Thank you!

Andreas Neufert
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Re: Please advise on this error

Post by Andreas Neufert » Jan 07, 2013 8:54 am

Hi,

at one of my customer this was because of not enough disk space for VSS processing.

Andy

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Re: Please advise on this error

Post by samuk » Aug 08, 2014 10:31 am

restarting the vss service worked for me...

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Re: Please advise on this error

Post by Andreas Neufert » Aug 08, 2014 11:27 am

THX for sharing

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Re: Please advise on this error

Post by v.tom » Aug 19, 2014 12:10 pm

We are getting the same errors:

Processing 'FS01' Error: VSSControl: -2147467259 Backup job failed. Cannot create a shadow copy of the volumes containing writer's data. VSS asynchronous operation is not completed. Operation: [Shadow copies commit]. Code: [0x8004231f].

Failed to prepare guest for hot backup. Error: VSSControl: -2147467259 Backup job failed. Cannot create a shadow copy of the volumes containing writer's data. VSS asynchronous operation is not completed. Operation: [Shadow copies commit]. Code: [0x8004231f].
Error: VSSControl: -2147467259 Backup job failed. Cannot create a shadow copy of the volumes containing writer's data. VSS asynchronous operation is not completed. Operation: [Shadow copies commit]. Code: [0x8004231f].

We have tried all the solutions stated in the KB (http://www.veeam.com/kb1794), but it won't work.

The guest OS is Windows 2012.

Does someone have any suggestions how to solve this?
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veremin
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Re: Please advise on this error

Post by veremin » Aug 19, 2014 12:59 pm

What is the state of VSS writers? Do you have any messages in the application Even log? Have you tried to restart VSS service? Thanks.

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Re: Please advise on this error

Post by v.tom » Aug 19, 2014 1:07 pm

Before the backup all the states of the VSS writers are OK. After the failed backup of Veeam the writers are in error state. We have tried VSS restart and reboot of the server.

The following error appears in the event log:

Image
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veremin
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Re: Please advise on this error

Post by veremin » Aug 19, 2014 1:14 pm

Quick search suggests that typical reason of the mentioned error is lack of free space. Are you positive you're positive that a VM in question isn't deprived of it? Thanks.

v.tom
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Re: Please advise on this error

Post by v.tom » Aug 19, 2014 1:17 pm

Yes, we also have manually made a shadow copy from within Windows on each drive, as stated in the KB article, and that works just fine.

I'm puzzled :)
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veremin
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Re: Please advise on this error

Post by veremin » Aug 19, 2014 1:36 pm

Seems like a time to open a ticket with our support team, as it's rather hard to find the root cause through the forum correspondence without seeing actual logs and infrastructure. Thanks.

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Re: Please advise on this error

Post by v.tom » Aug 19, 2014 1:47 pm

That won't work. I'm running on a NFR in my home lab :)

But thanks anyway for the help.
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veremin
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Re: Please advise on this error

Post by veremin » Aug 19, 2014 2:00 pm

Actually, according to our policy, customers with Free or NFR license are still eligible for support. The answer will be provided based on support availability, though. Anyway, feel free to contact them. Thanks.

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Re: Please advise on this error

Post by troymt » Apr 02, 2015 2:22 pm 4 people like this post

Registered just to post my fix for this issue.

It was a Bytes per sector value issue for the destination drive. My OS was at 512 and the destination was at 4096. Reformatting my destination drive to 512 did the trick.

run fsutil fsinfo ntfsinfo <volume on usb drive> ( Example: C:\> fsutil fsinfo ntfsinfo E: ) to find out.

Hope this helps

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Re: Please advise on this error

Post by Gostev » Apr 02, 2015 7:24 pm

Thank you very much for registering just to do this!

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Re: Please advise on this error

Post by raugustine » Mar 14, 2016 7:34 pm

I was also getting the error "Failed to prepare guest for hot backup. Details: VSSControl: -2147467259 Backup job failed. Cannot create a shadow copy of the volumes containing writer's data. VSS asynchronous operation is not completed. Operation: [Shadow copies commit]. Code: [0x8004231f]." on some of my servers, and wanted to post my resolution for anyone else who is having VSS issues. It ended up that the it was a space issue on the System Reserved partition. The servers that were failing were all under 20 MB free on that partition. Using disk manager, I assigned Z: as a drive letter to the System reserved partition, and from https://www.veeam.com/kb1794 and https://technet.microsoft.com/en-us/lib ... 88051.aspx, I ran the command "vssadmin add shadowstorage /for=z: /on=c: /maxsize=unbounded". This moved the shadow copy storage off of the System Reserved partition and onto the C drive. I then removed the Z: mapping from that partition and I was then able to run a backup with no VSS errors. Hope this helps.

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