guitarfish wrote:I am really, really disappointed with 9.5 so far
Sorry to hear that. Purely by downloads to support cases ratio after almost 40000 downloads, 9.5 has been the highest quality release we ever had - and by far. But of course, you can't see that from the forums, as people rarely come here to say how happy they are with the new version
guitarfish wrote:I don't understand why these changes were made.
Cloud Connect was rearchitected pretty heavily in 9.5 to support a number of new features on the service provider side (such as scale-out backup repository, per-VM backup file chains, advanced ReFS integration and so on). These features will improve performance and reduce your Cloud Connect bill, so there's a good reason why these changes are being made. Of course, as with any significant development, there is a chance of bugs introduced - be sure to report them through support, and we will address promptly in the upcoming updates!
SyNtAxx wrote:Would there be any useful logs we could gather from the physical proxy? Nothing was changed on it other than the software agents, upgraded then reinstall of v9u2.
Yes, but only if the issue is obvious (such as if NBD instead of direct SAN transport was used). If you are completely sure the proxy was using the correct transport mode (backup from storage snapshots), then the next troubleshooting step would be to collect performance debug logs - and this requires live deployment.