Preparing source proxy hang [hotadd]

[JayInfo]

Hi Engineers,

We are facing an issue with B&R on a Windows 2008 server. The backup is running for too long now, and we are really looking for a solution now

A screenshot of the issue:


Anybody? Thanks!

[PTide]

Hi,

Please provide some more information on your configuration: what is your VBR version? Also please briefly describe your use case.

Thank you.

[JayInfo]

Hi PTide,

Thanks for the fast reply.

We are running B&R version 8.0. The software only replicates three VM's to a second physical disk which has enough free disk space.

[PTide]

We are running B&R version 8.0.

v8 Update 2?

The software only replicates three VM's to

How big are those VMs?

Thank you.

[JayInfo]

Version 8.0.0.2030 and total data ( 3 VMs ): 856GB

The backups are written to a datastore which exists on a QNAP. It has 800GB free with a total of 1,8TB. This datastore is connected to vSphere.

BTW, the backup worked for several weeks. Suddenly we the backup won't finish, as you could see in the first post.

[PTide]

Version 8.0.0.2030 and total data ( 3 VMs ): 856GB

What is the size of the vir.disk being processed for 10 hours on the screenshot? Does the hot-add stage ever finish or you just cancel the job? Any error messages?
Also I'm interested - what is your production storage?

BTW, the backup worked for several weeks. Suddenly we the backup won't finish, as you could see in the first post.

I think the fact that something suddenly's stopped working is a valid reason to open a case with support. Please post your case ID here when you do.

Thank you.

[clausifm]

I have the same issue for one of our 350 VMs. Have you found a solution, or should I write to support?

[foggy]

Claus, I'd recommend opening a case, since in your particular case the issue could be caused by different circumstances.