Proactive support V13

[matteu]

Hello,

Is it possible to have more information about what "receive proactive support" does when enabled ?
I would like to know exactly the benefit of this option to be enabled because there is nothing on the documentation I find :
https://helpcenter.veeam.com/docs/vbr/u ... tml?ver=13
"To receive proactive technical support services, select the Receive proactive support check box."
=> Some more details are really apreciated

[vnikiforov]

Hello,

The License Information page clarifies that ticking Receive proactive support turns on diagnostic data sharing: the backup server uploads a telemetry log to Veeam once a week, and you can read exactly what leaves the box first, in

Code: Select all

C:\ProgramData\Veeam\Backup\Utils\VMC.log

How that data is handled is in Processing of Sensitive Data in Veeam Technical Support.

The shared telemetry gets matched against known-issue signatures, the same approach we announced for Veeam ONE Intelligent Diagnostics, but in case of the Veeam Backup & Replication option, it's not related to Veeam One product; just the approach is the same, so Veeam Support can catch a known bug or misconfiguration in your environment and reach out with a fix or KB before it becomes a case.

It's opt in and fully reversible. Clear the check box in License Information to stop sharing whenever you want.

[matteu]

Thanks for your answer .