just because I already mentioned it to multiple support agents and even used "contact a manager" to try and tell you about a problem with the support ftp server's IP configuration for over a year, perhaps I'll be heard here. A current support case ID even though unrelated to this post, is 02339506...
When trying to upload something to the support ftp server with filezilla I see the following log output when it can't create a connection (I've shortened it a bit by cutting irrelevant stuff) :
- Code: Select all
Status:Resolving address of supportftp5.veeam.com
Status:Connecting to 126.96.36.199:21...
Status:Connection established, waiting for welcome message...
Response:220 (vsFTPd 2.2.2)
Response:227 Entering Passive Mode (172,24,32,6,8,80).
Status:Server sent passive reply with unroutable address. Using server address instead.
Error:Connection timed out after 20 seconds of inactivity
Error:Failed to retrieve directory listing
Status:Disconnected from server
As you can see, "supportftp5" instructs me to connect to a private IP address "172.24.32.6" instead of it's public IP "188.8.131.52". Of course this can't work, and FileZillas workaround fails for me, because we have an outbound firewall that only allows connections to the IP and Port mentioned in the "PASV" answer...
Please fix this, because it forces me to jump through hoops every time I have to upload log files for a case. Thank you!