just because I already mentioned it to multiple support agents and even used "contact a manager" to try and tell you about a problem with the support ftp server's IP configuration for over a year, perhaps I'll be heard here. A current support case ID even though unrelated to this post, is 02339506...
When trying to upload something to the support ftp server with filezilla I see the following log output when it can't create a connection (I've shortened it a bit by cutting irrelevant stuff) :
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Status:Resolving address of supportftp5.veeam.com Status:Connecting to 22.214.171.124:21... Status:Connection established, waiting for welcome message... Response:220 (vsFTPd 2.2.2) [...] Command:PASV Response:227 Entering Passive Mode (172,24,32,6,8,80). Status:Server sent passive reply with unroutable address. Using server address instead. Command:LIST Error:Connection timed out after 20 seconds of inactivity Error:Failed to retrieve directory listing Status:Disconnected from server [...Retry forever...]
Please fix this, because it forces me to jump through hoops every time I have to upload log files for a case. Thank you!