Problems removing snapshots

[cicero]

Hi,

on one Guest veeam has troubles in removing the snapshot.
Following error message occours:

"Completing current object backup process RemoveSnapshot
failed, snapshotRef /vmfs/volumes/[...]fileserver.vmx-snapshot-156,
timeout 3600000. The request refers to an object that no longer exists or has never existed. "

an snapshot stays on the disk.

Has somebody an idea?

Thanks, David

[cicero]

Some more Info:

Directory with failed removal of snapshot:

Code: Select all

-rw-------    1 root     root     134261248 Aug 20 09:38 fileserver.leonhardlang.at-000002-delta.vmdk
-rw-------    1 root     root          261 Aug 20 07:49 fileserver.leonhardlang.at-000002.vmdk
-rw-------    1 root     root     151980544 Aug 20 09:38 fileserver.leonhardlang.at_1-000002-delta.vmdk
-rw-------    1 root     root          267 Aug 20 07:49 fileserver.leonhardlang.at_1-000002.vmdk
-rw-------    1 root     root     515412495360 Aug 20 07:49 fileserver.leonhardlang.at_1-flat.vmdk
-rw-------    1 root     root          424 Aug 20 07:49 fileserver.leonhardlang.at_1.vmdk
-rw-------    1 root     root     2147483648 Jun 11 15:12 fileserver.leonhardlang.at-eeca7408.vswp
-rw-------    1 root     root     21517332480 Aug 20 06:01 fileserver.leonhardlang.at-flat.vmdk
-rw-------    1 root     root         8684 Jun 11 15:12 fileserver.leonhardlang.at.nvram
-rw-------    1 root     root        19563 Aug 20 06:01 fileserver.leonhardlang.at-Snapshot157.vmsn
-rw-------    1 root     root          419 Aug 20 06:01 fileserver.leonhardlang.at.vmdk
-rw-------    1 root     root         1140 Aug 20 07:49 fileserver.leonhardlang.at.vmsd
-rwxr-xr-x    1 root     root         2561 Aug 20 07:49 fileserver.leonhardlang.at.vmx
-rw-------    1 root     root          281 Jun  3 19:42 fileserver.leonhardlang.at.vmxf
-rw-r--r--    1 root     root        30445 Jun 11 08:37 vmware-10.log
-rw-r--r--    1 root     root        31429 Jun  2 13:38 vmware-5.log
-rw-r--r--    1 root     root        34722 Jun  2 14:05 vmware-6.log
-rw-r--r--    1 root     root        56028 Jun  3 19:41 vmware-7.log
-rw-r--r--    1 root     root        31228 Jun  3 23:05 vmware-8.log
-rw-r--r--    1 root     root        36583 Jun  4 17:33 vmware-9.log
-rw-r--r--    1 root     root      5878912 Aug 20 07:49 vmware.log

after removing snapshot with VI Client:

Code: Select all

-rw-------    1 root     root     515412495360 Aug 20 09:41 fileserver.leonhardlang.at_1-flat.vmdk
-rw-------    1 root     root          424 Aug 20 09:39 fileserver.leonhardlang.at_1.vmdk
-rw-------    1 root     root     2147483648 Jun 11 15:12 fileserver.leonhardlang.at-eeca7408.vswp
-rw-------    1 root     root     21517332480 Aug 20 09:41 fileserver.leonhardlang.at-flat.vmdk
-rw-------    1 root     root         8684 Jun 11 15:12 fileserver.leonhardlang.at.nvram
-rw-------    1 root     root          419 Aug 20 09:39 fileserver.leonhardlang.at.vmdk
-rw-------    1 root     root         1138 Aug 20 09:39 fileserver.leonhardlang.at.vmsd
-rwxr-xr-x    1 root     root         2547 Aug 20 09:39 fileserver.leonhardlang.at.vmx
-rw-------    1 root     root          281 Jun  3 19:42 fileserver.leonhardlang.at.vmxf
-rw-r--r--    1 root     root        30445 Jun 11 08:37 vmware-10.log
-rw-r--r--    1 root     root        31429 Jun  2 13:38 vmware-5.log
-rw-r--r--    1 root     root        34722 Jun  2 14:05 vmware-6.log
-rw-r--r--    1 root     root        56028 Jun  3 19:41 vmware-7.log
-rw-r--r--    1 root     root        31228 Jun  3 23:05 vmware-8.log
-rw-r--r--    1 root     root        36583 Jun  4 17:33 vmware-9.log
-rw-r--r--    1 root     root      5916166 Aug 20 09:39 vmware.log

no errors on guests vmware.log

so there is only a
fileserver.leonhardlang.at-Snapshot157.vmsn

but veeam looks for an
fileserver.leonhardlang.at-Snapshot156 ... ???

David

[Gostev]

David, most likely this happens because some other snapshot management operations happened on this VM during backup (manually using VMware Infrastructure Client, or some other tool). What may have happened is new snapshot (157) created, and old snapshot (156) deleted.

[cicero]

i think you where right, Gostev.
Thanks a lot!

David