Procotol error adding Cloud Provider

[davide.depaoli]

Hello,
my customer has bought Veeam Connect from service provider, but when he configures credentials on Veeam server receive follwing error.


I have found nothing about this error, and hope someone here can help me.

Thanks in advance
regards
Davide

[veremin]

Hi, Davide,

Kindly, request access to the private Veeam Cloud & Service Provider forum by applying to this group. Your post will be moved there soon.

Thanks.

[veremin]

I'm wondering what product version you and your customer are currently at. Are you leveraging the latest available product build? Thanks.

[davide.depaoli]

This problem is solved. Was a cloud provider issue on customer profile.
Thank you


Inviato dal mio ZP999 utilizzando Tapatalk

[veremin]

Do you mind applying to the mentioned VSCP forum group and sharing your resolution, once you've done that; should be helpful for your fellow VSCP? Thanks.

[dellock6]

Vladimir, in the opening he stated that his costumer bought the service from a Veeam provider, so he sounds like a consultant for an end user. I'm not sure he's entitled to the VCSP forum.

Luca

[veremin]

Must have missed that. My bad.

Anyway, sharing the resolution even here would not harm, in my opinion.

Thanks.

[davide.depaoli]

Luca has right. I'm working for Veeam partner but my company is not a cloud provider, we only deliver consulting services. Furthermore I don't know how the provider solved this issue.

Inviato dal mio ZP999 utilizzando Tapatalk

[veremin]

Got it. Anyway, I'm glad that SP addressed the issue in timely fashion.

Should other help be needed, don't hesitate to let us know.

Thanks.