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Itdweeb99
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Prompted for disk 1 during upgrade??

Post by Itdweeb99 »

Hello,

I am upgrading from backup and replication 10a to version 12. I have an on premise server that I just upgraded and the upgrade went through successfully. Now I'm trying to upgrade the server that I replicate to in the cloud and during step 2 of 6 (upgrading veeam backup and replication console), it prompts me to instert disk 1. What is it talking about?? If I hit ok, it doesn't even prompt me for a path, it just asking me again for disk 1. If I hit cancel - same thing, it just continues to ask for disk 1. Now I'm in a huge dilemma as I don't want to just kill the upgrade and risk my whole install being corrupt. I have a case open with Veeam but still have yet to hear anything. Veeam case ID is 07142303
Mildur
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Re: Prompted for disk 1 during upgrade??

Post by Mildur »

Hello Itdweeb99

Please continue to work with support on this issue.
I can see from the case notes that you have already made progress after the webex session.

Best,
Fabian
Product Management Analyst @ Veeam Software
Andreas Neufert
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Re: Prompted for disk 1 during upgrade??

Post by Andreas Neufert »

It was reported that the setup could not elevate to "as administrator" and therefore failed. Maybe some group policies or so prevented this.
Starting the setup manually "as administrator" led to a clean setup run.
SLienenlueke
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Re: Prompted for disk 1 during upgrade??

Post by SLienenlueke »

Hello Itdweeb99

I have the same problem when trying to repair an installation version 12.1 ona Windiws 2022 server.
Running the setup as an administrator did not help, i was still asked to insert disk 1.
Were you already able to solve this problem?

Regards,
Simon
What happens to the hole when the cheese is gone?
ybarrap2003
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Re: Prompted for disk 1 during upgrade??

Post by ybarrap2003 » 2 people like this post

I saw someone with this issue before. They were able to extract ISO files and copy to local directory.

They then ran setup from there and it worked. Please make sure you do not have a corrupted download.
SLienenlueke
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Re: Prompted for disk 1 during upgrade??

Post by SLienenlueke » 1 person likes this post

@ybarrap2003
Thanks, that fixed it for me.
What happens to the hole when the cheese is gone?
ybarrap2003
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Re: Prompted for disk 1 during upgrade??

Post by ybarrap2003 »

Your very welcome @SLienenlueke I am glad you sorted it out :D
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