Re: Veeam B&R Failure messages for warnings

Availability for the Always-On Enterprise

Re: Veeam B&R Failure messages for warnings

Veeam Logoby aich365 » Tue Jun 12, 2018 9:43 am

Case #03050243E-mails reporting incorrectly

We had an issue with a cloud provider over the weekend and are receiving reports that backup cloud copies failed when in actual fact data was copied successfully.
It seems the original failure gets written in the e-mail header and the subsequent success on retry in the message body is ignored. Ideally it should report success with warning.

We had a similar issue where Cloud copy was reported as a success when no data was copied to the cloud.

It looks to me that the process of what is success and failure and how these are reported by email may need revisiting for Cloud Copy jobs

With ordinary backups to a NAS any retry is reported by E-mail as a success in the header with a subscript message "retry".
Service Provider
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Full Name: Clive Harris

Re: Veeam B&R Failure messages for warnings

Veeam Logoby Dima P. » Tue Jun 12, 2018 1:49 pm

Hello Clive.

Please keep working with our support team and let us know if you need any assistance from our side. I also checked your previous issue and according to the case details the problem should be resolved by installing the latest Update 3. Thank you.
Dima P.
Veeam Software
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Location: Prague
Full Name: Dmitry Popov

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