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aich365
Service Provider
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Joined: Aug 10, 2016 11:10 am
Full Name: Clive Harris
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Re: Veeam B&R Failure messages for warnings

Post by aich365 » Jun 12, 2018 9:43 am

Case #03050243 E-mails reporting incorrectly

We had an issue with a cloud provider over the weekend and are receiving reports that backup cloud copies failed when in actual fact data was copied successfully.
It seems the original failure gets written in the e-mail header and the subsequent success on retry in the message body is ignored. Ideally it should report success with warning.

We had a similar issue where Cloud copy was reported as a success when no data was copied to the cloud.
https://forums.veeam.com/veeam-backup-r ... 49456.html

It looks to me that the process of what is success and failure and how these are reported by email may need revisiting for Cloud Copy jobs

With ordinary backups to a NAS any retry is reported by E-mail as a success in the header with a subscript message "retry".

Dima P.
Veeam Software
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Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
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Re: Veeam B&R Failure messages for warnings

Post by Dima P. » Jun 12, 2018 1:49 pm

Hello Clive.

Please keep working with our support team and let us know if you need any assistance from our side. I also checked your previous issue and according to the case details the problem should be resolved by installing the latest Update 3. Thank you.

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